Luke Geoghegan is Chief Executive of Toynbee Hall (a voluntary sector organisation in London's East End) and Visiting Professor at London Metropolitan University. Jason Lever is a Senior Policy Officer in the Children and Young People's Unit, Greater London Authority. Both have extensive experience in the statutory and voluntary sectors. Ian McGimpsey is the Linklaters Volunteer Manager at Toynbee Hall.

"... a well written text which social care practitioners, indeed most local government officers, can use to help them recognise what ICT can and cannot do and how to harness it successfully to the development of modern public services." Socitm News

• Introduction; ICT: people and society; ICT and social welfare practice; Putting the I and the C back into ICT; Modelling information flows and needs: improving service quality; Modelling information flows and needs: improving service quality; Modelling information flows and needs: improving organisational effectiveness; People, organisations and ICT; Information exclusion and the digital divide; Where next?: social welfare practice and e-government; Where next?: social welfare practice and emerging technology.

Luke Geoghegan is Chief Executive of Toynbee Hall (a voluntary sector organisation in London's East End) and Visiting Professor at London Metropolitan University. Jason Lever is a Senior Policy Officer in the Children and Young People's Unit, Greater London Authority. Both have extensive experience in the statutory and voluntary sectors. Ian McGimpsey is the Linklaters Volunteer Manager at Toynbee Hall.

"... a well written text which social care practitioners, indeed most local government officers, can use to help them recognise what ICT can and cannot do and how to harness it successfully to the development of modern public services." Socitm News

• Introduction; ICT: people and society; ICT and social welfare practice; Putting the I and the C back into ICT; Modelling information flows and needs: improving service quality; Modelling information flows and needs: improving service quality; Modelling information flows and needs: improving organisational effectiveness; People, organisations and ICT; Information exclusion and the digital divide; Where next?: social welfare practice and e-government; Where next?: social welfare practice and emerging technology.

Luke Geoghegan is Chief Executive of Toynbee Hall (a voluntary sector organisation in London's East End) and Visiting Professor at London Metropolitan University. Jason Lever is a Senior Policy Officer in the Children and Young People's Unit, Greater London Authority. Both have extensive experience in the statutory and voluntary sectors. Ian McGimpsey is the Linklaters Volunteer Manager at Toynbee Hall.

"... a well written text which social care practitioners, indeed most local government officers, can use to help them recognise what ICT can and cannot do and how to harness it successfully to the development of modern public services." Socitm News

• Introduction; ICT: people and society; ICT and social welfare practice; Putting the I and the C back into ICT; Modelling information flows and needs: improving service quality; Modelling information flows and needs: improving service quality; Modelling information flows and needs: improving organisational effectiveness; People, organisations and ICT; Information exclusion and the digital divide; Where next?: social welfare practice and e-government; Where next?: social welfare practice and emerging technology.