Ever wondered how to carry out business planning, deal with customers, analyse business requirements, design IT systems and manage finance and property? This handbook will provide you with systems for dealing with all of these potential problem areas in a logical and systematic manner. Conforming to UK National Management Standards and meeting the requirements of NVQ Management Levels 3, 4 and 5, information Technology manager David Miller has brought together checklists aimed at anyone managing customers, projects and staff. From professionals with a good knowledge of the processes involved, to students starting out, 'The IT Manager's Handbook' is a valuable resource accessible to non-IT organisations, colleges, businesses and other organisations. This is a fully portable, readily available and comprehensive source of reference material to help you meet the increasing demands placed on today's IT Manager.