Care Process

Mel Newton is a Senior Lecturer in the School of Health and Social Care at Teesside University. She has worked for many years within the Nursing Department teaching across pre-registration and post-registration courses, but recently moved to teach leadership and human factors/patient safety. She is course leader for MSc Human Factors and Patient Safety, which is an online course.Mel is undertaking a Doctorate in Professional Practice and intends to contribute to research by using ethnography to understand the healthcare culture and management of patient falls. She is a Senior Fellow of the Higher Education Academy.Dr Anne Llewellyn started working life as a Registered Nurse, and worked in Higher Education for over 25 years, primarily in academic roles. She took on various leadership roles in higher education and was awarded Principal Fellow of the HEA in 2015 and University Teaching Fellowship in 2016. Anne was most recently Deputy Director (Learning Development), Student Library Services at Teesside University, a role in which she had responsibility for learning skills development, disability and mental health services, customer services and learning space. She retired from healthcare education in 2020.Dr Sally Hayes is Director of Students at the Open University. Her academic career began at Leeds Metropolitan University where she gained experience of working with students at different academic levels within nursing and other health related professions across pre- and post-registration education. She is particularly interested in facilitating the development of all learners, be they students of different disciplines, clinical practitioners or educationalists who base their practice on a journey of lifelong learning through critical reflection. She completed her Doctorate in 2013 which examined educational standards in nursing and is currently preparing a portfolio submission for the Principal Fellow of the Higher Education Academy.

Great for anyone starting out on a nursing career‘The book is very easy to understand, is methodical in its delivery and relates it throughout to a case study giving the reader a good idea how the assessment, planning, implementation and evaluation of care can be applied in practice… I will certainly be recommending this not only for the nursing associates that I tutor but for anyone who is embarking on a career in health and social care as it will make the transition a little easier and enable them to take this forward in their practice.' Amazon reviewer

• About the authors; Introduction1. The context of nursing care1.1 Introduction1.2 Defining health1.3 Social needs1.4 Holistic care1.5 What are the driving forces behind policy direction?2. Communication2.1 Introduction2.2 Models for communicating effectively2.3 Non-verbal communication2.4 Negative communication and malignant social psychology2.5 Positive communication2.6 Tools for communication2.7 The role of technology in nurse-patient communication3. Decision-making in the ASPIRE process3.1 Introduction3.2 Decision-making models and tools3.3 Complex decisions3.4 Considerations for making good decisions3.5 Model for effective decision-making4. Assessment4.1 Introduction4.2 Defining assessment4.3 Models of care and assessment4.4 How do we assess people's needs?4.5 The purpose of assessment4.6 Assessment in context4.7 Types of information to be collected4.8 Patient involvement in the assessment process4.9 Tools for assessment5. Planning5.1 Introduction5.2 Goal setting5.3 Integrated care5.4 Writing care plans and keeping records5.5 The practicalities of care planning6. Implementation6.1 Introduction6.2 Person-centred care6.3 Types of intervention6.4 Evidence-based practice6.5 Patient and carer involvement7. Review and evaluation7.1 Introduction7.2 The purpose of evaluation7.3 Evaluating individual care7.4 Quality assurance of individual care7.5 Quality assurance of services8. Conclusion and future challenges8.1 Introduction8.2 Globalisation8.3 Technological change8.4 PowerAppendix 1: Detailed mapping to Future Nurse: Standards of proficiency for registered nursesAppendix 2: The use of collaboration - an exampleAppendix 3: The single assessment processAppendix 4: What is abuse?References; Index