Chia Suan Chong is a communication skills and intercultural skills trainer, and a materials writer, with a background in teaching training and English language teaching. She holds a DELTA, an LCCI Cert TEB, an MA in Applied Linguistics & ELT and a Business Cultural Trainer's certificate, and has been working with several multinational companies and delivering international communication skills training since 2007.

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• IntroductionChapter 1: English as a lingua francaChapter 2: Intercultural awarenessChapter 3: Building relationshipsChapter 4: Collaboration and teamworkChapter 5: Getting the right messageChapter 6: Listening activelyChapter 7: LeadershipChapter 8: InfluencingChapter 9: Conflict managementChapter 10: Communicating beyond wordsConclusion

Chia Suan Chong is a communication skills and intercultural skills trainer, and a materials writer, with a background in teaching training and English language teaching. She holds a DELTA, an LCCI Cert TEB, an MA in Applied Linguistics & ELT and a Business Cultural Trainer's certificate, and has been working with several multinational companies and delivering international communication skills training since 2007.

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• IntroductionChapter 1: English as a lingua francaChapter 2: Intercultural awarenessChapter 3: Building relationshipsChapter 4: Collaboration and teamworkChapter 5: Getting the right messageChapter 6: Listening activelyChapter 7: LeadershipChapter 8: InfluencingChapter 9: Conflict managementChapter 10: Communicating beyond wordsConclusion

Chia Suan Chong is a communication skills and intercultural skills trainer, and a materials writer, with a background in teaching training and English language teaching. She holds a DELTA, an LCCI Cert TEB, an MA in Applied Linguistics & ELT and a Business Cultural Trainer's certificate, and has been working with several multinational companies and delivering international communication skills training since 2007.

Select Guide Rating

• IntroductionChapter 1: English as a lingua francaChapter 2: Intercultural awarenessChapter 3: Building relationshipsChapter 4: Collaboration and teamworkChapter 5: Getting the right messageChapter 6: Listening activelyChapter 7: LeadershipChapter 8: InfluencingChapter 9: Conflict managementChapter 10: Communicating beyond wordsConclusion