Telephone Assessment in Primary Care

Helpful structured training in telephone skills‘Read book after having RCGP course with the author which was very helpful and immediately implementable into practise. Fantastic for improving confidence, knowledge and safety of telephone specific consultation skills. Easy to read and concise it covers all salient points including previously not considered safety ramifications when consulting over the phone. Would highly recommend to GPS, GP trainees and other professionals carrying out primary care telephone triage.' Amazon reviewer

• 1 Telephone triage versus telephone consultations2 Things that affect your decision-making3 The purpose of telephone assessments4 The risks of telephone assessments5 Telephone communication versus face-to-face communication6 Open, closed and facilitative questions – what’s best?7 Examining a patient over the phone8 The importance of having a structure to your call9 Preparing to take a call10 Stage 1 of taking a call: the introduction11 Stage 2 of taking a call: taking a history12 Stage 3 of taking a call: the management plan13 Safety-netting14 How to close a call15 What to do if patients don’t agree with your advice16 Documentation and record-keeping17 The role of the GP receptionist18 Summary