Cinzia Talamo is full professor of Building and Architecture Technology at Politecnico di Milano, Italy. Her research interests focus on building information modeling, urban facility management, building maintenance and knowledge management of built assets. In 2015 she co-authored the Springer book “Knowledge Management and Information Tools for Building Maintenance and Facility Management” (ISBN 978-3-319-23957-6).

• Introduction.- Tendering process and Facility Management Agreements. The role of Invitation to Tender.- “Process approach” to external FM service provision.- FM services and Organizational structures Management of FM-related Information.- FM Service Monitoring and Control.- FM Service Quality and Requirements.- Analytical framework for ITTs.- FM services Procurement and Management: scenarios of innovation.- Conclusions.- Glossary.

Cinzia Talamo is full professor of Building and Architecture Technology at Politecnico di Milano, Italy. Her research interests focus on building information modeling, urban facility management, building maintenance and knowledge management of built assets. In 2015 she co-authored the Springer book “Knowledge Management and Information Tools for Building Maintenance and Facility Management” (ISBN 978-3-319-23957-6).

• Introduction.- Tendering process and Facility Management Agreements. The role of Invitation to Tender.- “Process approach” to external FM service provision.- FM services and Organizational structures Management of FM-related Information.- FM Service Monitoring and Control.- FM Service Quality and Requirements.- Analytical framework for ITTs.- FM services Procurement and Management: scenarios of innovation.- Conclusions.- Glossary.