Reginald O. York, PhD, is Professor Emeritus, School of Social Work, University of North Carolina Wilmington. He has taught at three different universities and is the author of six books, one on human service planning, one on statistics for human service evaluation, and four on research methods for human services. He is the author of more than 30 journal articles on such themes as leadership, organizational decision making, and women in management. He is especially interested in evidence-based practice and the idea of learning by doing.

• Chapter 1:The Essence of Outcome Evaluation.- Chapter 2: Developing Your Knowledge Base.- Chapter 3: Developing the Methods for Your Outcome Study.- Chapter 4: Collecting and Analyzing Your Data.- Chapter 5: Using the Internet to Analyze Your Outcome Data.- Chapter 6: Using SPSS to Analyze Your Outcome Data.- Chapter 7: Using Special Excel Files to Analyze Your Outcome Data.- Chapter 8: Describing Clients.- Chapter 9: Explaining Client Outcome.- Chapter 10: Getting Ideas on How to Improve Service Using Qualitative Surveys.- Chapter 11: Writing Your Research Report.- Chapter 12: Facing the Challenges of Outcome Evaluation.

Reginald O. York, PhD, is Professor Emeritus, School of Social Work, University of North Carolina Wilmington. He has taught at three different universities and is the author of six books, one on human service planning, one on statistics for human service evaluation, and four on research methods for human services. He is the author of more than 30 journal articles on such themes as leadership, organizational decision making, and women in management. He is especially interested in evidence-based practice and the idea of learning by doing.

• Chapter 1:The Essence of Outcome Evaluation.- Chapter 2: Developing Your Knowledge Base.- Chapter 3: Developing the Methods for Your Outcome Study.- Chapter 4: Collecting and Analyzing Your Data.- Chapter 5: Using the Internet to Analyze Your Outcome Data.- Chapter 6: Using SPSS to Analyze Your Outcome Data.- Chapter 7: Using Special Excel Files to Analyze Your Outcome Data.- Chapter 8: Describing Clients.- Chapter 9: Explaining Client Outcome.- Chapter 10: Getting Ideas on How to Improve Service Using Qualitative Surveys.- Chapter 11: Writing Your Research Report.- Chapter 12: Facing the Challenges of Outcome Evaluation.

Reginald O. York, PhD, is Professor Emeritus, School of Social Work, University of North Carolina Wilmington. He has taught at three different universities and is the author of six books, one on human service planning, one on statistics for human service evaluation, and four on research methods for human services. He is the author of more than 30 journal articles on such themes as leadership, organizational decision making, and women in management. He is especially interested in evidence-based practice and the idea of learning by doing.

• Chapter 1:The Essence of Outcome Evaluation.- Chapter 2: Developing Your Knowledge Base.- Chapter 3: Developing the Methods for Your Outcome Study.- Chapter 4: Collecting and Analyzing Your Data.- Chapter 5: Using the Internet to Analyze Your Outcome Data.- Chapter 6: Using SPSS to Analyze Your Outcome Data.- Chapter 7: Using Special Excel Files to Analyze Your Outcome Data.- Chapter 8: Describing Clients.- Chapter 9: Explaining Client Outcome.- Chapter 10: Getting Ideas on How to Improve Service Using Qualitative Surveys.- Chapter 11: Writing Your Research Report.- Chapter 12: Facing the Challenges of Outcome Evaluation.