Action-Based Quality Management

Strategy and Tools for Continuous Improvement

Inbunden, Engelska, 2014

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Beskrivning

Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies.

Produktinformation

Utgivningsdatum:2014-07-02
Mått:155 x 235 x 14 mm
Vikt:438 g
Format:Inbunden
Språk:Engelska
Antal sidor:196
Upplaga:2014
Förlag:Springer International Publishing AG
ISBN:9783319064529

Utforska kategorier

Projektledning inom Ekonomi och Ledarskap

Innehållsförteckning

Ch 1 Quality Management and Performance in the Hospitality Sector.- Ch 2 TQM as an Action-Based Management Philosophy.- Ch 3 An Application of SERVQUAL Model in Terms of Chaves.- Ch 4 Management by Process.- Ch 5 Eco-Management and Audit Scheme.- Ch 6 The Use of Information on Quality Related Costs in Portuguese Companies.- Ch 7 Process Approach, Quality Management and Key Business Results.- Ch 8 Quality Management Systems and the use of High Involvement Human Resource Management Practice.- Ch 9 Implementing Multiple Management Systems.- Ch 10 Interdependence and Relationship of the Principles and Practices in Total Quality Management.- Ch 11 Student Perception of Quality in Higher Education Institutions.- Ch 12 A New Methodology Based on Genetic Algorithms to Increase Quality and Performance in Currency Markets.