Flevy Lasrado is Assistant Professor of Business Excellence and Quality Management systems at the University of Wollongong in Dubai, UAE. Her research interests revolve around organisational excellence in a range of settings, and she has published over 40 publications which include research monographs, books, journal articles, conference papers and book chapters. Flevy is a qualified EFQM assessor, as well as having been an assessor for the Dubai Quality Award and the UAE Innovation Awards.

• 1. Building a Strong Foundation for a High-functioning Culture of Creativity and Innovation.- 2. TQM, AMO and Factors Impacting Organisational Creativity and Innovation.- 3. A Framework for Assessing Innovation.- 4. Using a Maturity Model Assessment.- 5. Innovation in Action.- 6. Sustaining Innovation and Future Research Implications.

Flevy Lasrado is Assistant Professor of Business Excellence and Quality Management systems at the University of Wollongong in Dubai, UAE. Her research interests revolve around organisational excellence in a range of settings, and she has published over 40 publications which include research monographs, books, journal articles, conference papers and book chapters. Flevy is a qualified EFQM assessor, as well as having been an assessor for the Dubai Quality Award and the UAE Innovation Awards.

• 1. Building a Strong Foundation for a High-functioning Culture of Creativity and Innovation.- 2. TQM, AMO and Factors Impacting Organisational Creativity and Innovation.- 3. A Framework for Assessing Innovation.- 4. Using a Maturity Model Assessment.- 5. Innovation in Action.- 6. Sustaining Innovation and Future Research Implications.

Flevy Lasrado is Assistant Professor of Business Excellence and Quality Management systems at the University of Wollongong in Dubai, UAE. Her research interests revolve around organisational excellence in a range of settings, and she has published over 40 publications which include research monographs, books, journal articles, conference papers and book chapters. Flevy is a qualified EFQM assessor, as well as having been an assessor for the Dubai Quality Award and the UAE Innovation Awards.

• 1. Building a Strong Foundation for a High-functioning Culture of Creativity and Innovation.- 2. TQM, AMO and Factors Impacting Organisational Creativity and Innovation.- 3. A Framework for Assessing Innovation.- 4. Using a Maturity Model Assessment.- 5. Innovation in Action.- 6. Sustaining Innovation and Future Research Implications.