Management Technologies for E-Commerce and E-Business Applications

ThisvolumeoftheLectureNotesinComputerScienceseriescontainsallthe papersacceptedforpresentationatthe13thIFIP/IEEEInternationalWorkshop onDistributedSystems:OperationsandManagement(DSOM2002),whichwas heldattheUniversityofMontreal,Canada,from21to23October2002. DSOM2002wasthethirteenthworkshopinaseriesofannualworkshopsand itfollowsinthefootstepsofhighlysuccessfulpreviousmeetings,themostrecent ofwhichwereheldinNancy,France(DSOM01),Austin,USA(DSOM00),- rich,Switzerland(DSOM99),Delaware,USA(DSOM98),andSydney,Aust- lia(DSOM97). ThegoaloftheDSOMworkshopsistobringtogetherresearchers intheareasofnetwork,systems,andservicesmanagement,frombothindustry andacademia,todiscussrecentadvancesandfosterfuturegrowthinthis?eld. Incontrasttothelargermanagementsymposia,suchasIM(IntegratedMa- gement)andNOMS(NetworkOperationsandManagementSymposium),the DSOMworkshopsareorganizedassingle-trackprogramsinordertostimulate interactionamongparticipants. ThefocusofDSOM2002is"Makinge-commerceande-businessapplications successfulthroughmanagement. "Ase-commerceande-businessapplications growtobeaprominentpartofday-to-daybusiness,managementtechnologies thatsupportthemgaininimportance.Thepaperspresentedattheworkshop addresstheunderlyingtechnologiesthatarekeytothesuccessofe-commerce ande-businessapplications,assuringqualityofservice,securityandtrust,e- to-endservicemanagement,andubiquity. Thisyearwewerefortunatetoreceive40high-qualitypapersfrom15co- tries,ofwhich16wereselectedforthe5technicalsessions. Thetechnicalsessions coveredthetopics"ManagingQualityofService,"MeasuringQualityofS- vice,"ServiceArchictures,"PolicyandProcess,"and"FaultAnalysis. "This yearwealsoincludedintheprogramapanelsessiontitled"EnforcingQuality: MythorReality?,"toprovideaforumforopendiscussionofthestate-of-the-art andrequirementsforquality-of-servicecon?guration,monitoring,andenfor- ment. Thisworkshopowesitssuccesstoallthemembersofthetechnicalprogram committee,whodidanexcellentjobofencouragingtheircolleaguesinthe?eld tosubmithigh-qualitypapers,andwhodevotedalotoftheirtimetohelpcreate anoutstandingtechnicalprogram. Wethankthemsincerely. Wearealsovery gratefultothevolunteerreviewerswhogavegenerouslyoftheirtimetomake thereviewprocesse?ective.October2002 GilbertBabin MetinFeridun PeterKropf Organization The13thIFIP/IEEEInternationalWorkshoponDistributedSystems:Opera- onsandManagement(DSOM2002)wassponsoredbyIFIP(TC6,Communi- tionSystems;WG6. 6,ManagementofNetworksandDistributedSystems),the IEEECommunicationsSociety,theMinist'eredelaRecherche,delaScienceetde laTechnologieduQu'ebec,IBM,CIRANO(CenterforInteruniversityResearch andAnalysisonOrganizations),CRT(CenterofResearchonTransportation), andBombardier.ConferenceChairs MetinFeridun,IBMResearch,Switzerland PeterKropf,UniversityofMontreal,Canada LocalArrangementsChair GilbertBabin,HEC,Montreal,Canada TechnicalProgramCommittee SebastianAbeck,UniversityofKarlsruhe,Germany NikosAnerousis,Voicemate,USA GilbertBabin,HECMontreal,Canada RaoufBoutaba,UniversityofWaterloo,Canada TorstenBraun,UniversityofBern,Switzerland MarcusBrunner,NECEurope,Germany MarkBurgess,UniversityCollegeOslo,Norway OmarCherkaoui,UniversityofQuebecinMontreal,Canada AlexanderClemm,CiscoSystems,USA TheodorCrainic,UniversityofMontreal,Canada MarkusDebusmann,FHWiesbaden,Germany GabiDreo-Rodosek,LRZMunich,Germany OlivierFestor,LORIA/INRIA,France KurtGeihs,TechnicalUniversityBerlin,Germany Heinz-GerdHegering,UniversityofMunich,Germany JosephHellerstein,IBMResearch,USA GabrielJakobson,GabrielJakobsonAssociates,USA BrigitteJaumard,UniversityofMontreal,Canada AlexanderKeller,IBMResearch,USA YoshiakiKiriha,NEC,Japan LundyLewis,AprismaManagementTechnologies,USA VIII Organization AntonioLiotta,UniversityofSurrey,UK EmilLupu,ImperialCollege,UK HananLut?yya,UniversityofWesternOntario,Canada Jean-PhilippeMartin-Flatin,CERN,Switzerland GeorgePavlou,UniversityofSurrey,UK AikoPras,UniversityofTwente,TheNetherlands DannyRaz,Technion,Israel JuergenSchoenwaelder,TechnicalUniversityofBraunschweig,Germany AdarshpalSethi,UniversityofDelaware,USA MorrisSloman,ImperialCollege,UK RolfStadler,KTHStockholm,Sweden BurkhardStiller,ETHZurich,Switzerland RobertWeihmayer,VerizonE-Business,USA CarlosB.Westphall,FederalUniversityofSantaCatarina,Brazil Reviewers HamidAsgari,ThalesResearch,UK ChrisBohoris,UniversityofSurrey,UK MarkusDebusmann,FHWiesbaden,Germany ParisFlegkas,UniversityofSurrey,UK KlausHerrmann,TechnicalUniversityBerlin,Germany Sye-LoongKeoh,ImperialCollege,London,UK RemcovandeMeent,UniversityofTwente,TheNetherlands ThomasSchwotzer,TechnicalUniversityBerlin,Germany MartinStiemerling,NECEurope,Germany AndreasTanner,TechnicalUniversityBerlin,Germany AlvinYew,UniversityofSurrey,UK TableofContents KeynoteSpeakers MoreResearchIsIndeedNeededinE-commerce;WhereWereBusiness AcademiciansWhenWeNeededThem? ...1 Jacques Nantel (HEC Montreal) CooltoCritical:ManagingWebServicesNow ...2 Ellen Stokes (IBM/Tivoli Systems Management) PanelSession EnforcingQoS:MythorReality? ...3 Organizers: Gabi Dreo Rodosek (Leibniz Supercomputing Center), Metin Feridun (IBM Research) ManagingQualityofService ModelingofService-LevelAgreementsforComposed Services...4 DavidDaly(UniversityofIllinoisatUrbana-Champaign),GautamKar (IBM T. J. Watson Research Center), William H.Sanders (University of Illinois at Urbana-Champaign) TheArchitectureofNG-MON:APassiveNetworkMonitoringSystem forHigh-SpeedIPNetworks...16 Se-Hee Han (POSTECH), Myung-Sup Kim (POSTECH), Hong-Taek Ju (Keimyung University), James Won-Ki Hong (POSTECH) AutomatedSLAMonitoringforWebServices ...28 Akhil Sahai (HP Laboratories), Vijay Machiraju (HP Laboratories), MehmetSayal(HPLaboratories),AadvanMoorsel(HPLaboratories), Fabio Casati (HP Laboratories) OptimizingQualityofServiceUsingFuzzyControl...42 YixinDiao(IBMT. J. WatsonResearchCenter),JosephL. Hellerstein (IBMT. J. WatsonResearchCenter),SujayParekh(IBMT. J. Watson Research Center) X TableofContents MeasuringQualityofService InteractionTranslationMethodsforXML/SNMPGateway...54 Yoon-Jung Oh (POSTECH), Hong-Taek Ju (Keimyung University), Mi-Jung Choi (POSTECH), James Won-Ki Hong (POSTECH) MeasuringApplicationResponseTimeswiththeCIMMetricsModel...66 AlexanderKeller(IBMT. J. WatsonResearchCenter),AndreasK.. oppel (SAP AG), Karl Schopmeyer (The Open Group) QualityAspectsinITServiceManagement...