Change That Works

The authors of this book are part of ICG Integrated Consulting Group, a European consultancy that originated in Austria. We are based in ten countries and look back on a rich forty-year history. Our team of over one hundred consultants shares a passion for effective, hands-on consulting that puts people first. To ensure sustainable change, we approach processes “inside and outside the skin,” integrating both facts and emotions. This way, we strive to contribute to what we call “meaningful organizations” in which people can reach their full potential. Over the years, we have engaged in numerous change processes across various sectors—from international corporations to public organizations and family-owned businesses. Taking co-creating and working on an equal footing with our clients seriously, we faced many unique challenges. In this book, we capture our collective knowledge

• A Change in a Changing Landscape 1001 New Challenges in an Ever-Demanding Environment 1202 Organizations Built to Last in the 21st Century 1803 Trends and Innovations in Change Management 23B Setting the Stage for Change 2601 Five Carry-On Models for Your Change Journey 2802 Twelve Essential Principles for Organizational Transformation 3603 “Just Change?”—About Human Challenges 4404 Brain Matters! Change Lessons from Neuroscience 4905 Four Models to Lead People Through Change 6006 Transformation as a Five-Stage Journey 71C From Concept to Action 9001 Sprints: Big Change in Bite-Size Iterations 9202 Communication: Crafting the Change Narrative 9903 Experiential Learning: The Power of Exercises 10404 Power of the Many: Mobilizing a Change Movement 11005 (Re-)Charging Teams to Power Change 11406 Stakeholder Engagement Beyond the “Usual Suspects” 11807 Mastering the Art of Listening 122D Timeless Foundations of Change 12801 Human Beings and What Drives Them 13002 Teams and Their Development 13503 Organizations as Social Systems 140E Driving Transformation Across Domains 14401 About Traditional Strategy Development and Agile Strategizing 14602 Effective Strategic Steering With OKR 16103 Crafting Ecosystems Through Network Cooperation 17504 Fostering Intrapreneurship 18905 Making Innovation Thrive 21106 Transforming Corporate Culture 23007 Develop the Leadership—to Change the Game 25208 Mastering Mergers and Acquisitions 27409 (Re-)Designing an Organization 28910 In Search of Operational Excellence 30411 Engaging Your Organization in Sustainability 32112 Navigating Digital Transformation 33413 Building a Genuine Safety Culture 34914 Implementing Change on the Shop Floor Level 363F Insights From Thought Leaders 38001 A Chat With John Kotter 38202 Learnings From Klaus Doppler 38403 The Wisdom of Edgar Schein 38604 Unpacking Change With Ruth Seliger 390G Tools, Literature, and Authors 392