Emotional Intelligence as a Mediator of Work-Family Role Conflict, Quality of Work Life and Happiness among IT Professionals

Research Paper (postgraduate) from the year 2010 in the subject Psychology - Work, Business, Organisation, University of Calcutta (-), language: English, abstract: Emotional Intelligence is considered to be a very powerful tool to an employeeto manage relationships and achieve success at workplace. The study exploredits relationship to some of the important psychosocial variables in order to assesswhat exactly makes this component so useful indeed. The study included 120IT professionals of Kolkata employed in public as well as private Private sectors. The sampling was purposive in nature and included only those who wereinterested to participate. It followed a correlational design to achieve its aim. The findings indicated that Emotional intelligence promotes Happiness,especially in case of female employees, and it also relates positively to Qualityof Work Life of employees. Emotional Intelligence bears a negative relationshipwith Work-Family Role Conflict, indicating that Emotional Intelligence tunesdown the perception of Role conflict and thereby reduces the stress producedby it.