This book contains the proceedings of two of the IFIP conferences that took place at the IFIP World Computer Congress 2010 in Brisbane, Australia. The proceedings of each conference are allocated separate parts in this book each with their own editors. E-Government and E-Services (EGES) page 3 Marijn Janssen / Winfried Lamersdorf Global Information Systems Processes (GISP) page 183 Jan Pries-Heje / Michael Rosemann Organization E-Government and E-Services (EGES 2010) EGES Co-chairs Marijn Janssen Delft, The Netherlands Winfried Lamersdorf Hamburg, Germany Lalit Sawhney Bangalore, India Leon Strous Helmond, The Netherlands EGES Reviewers Agarwal Ashok ACS Technologies Ltd., Bhoopal, India Mark Borman University of Sydney, Australia Erwin Fielt Queensland University of Technology, Brisbane, Australia Ernest Foo Queensland University of Technology, Brisbane, Australia M.P. Gupta Indian Institute of Technology Delhi, India Paul Henman The University of Queensland, Australia Ralf Klischewski German University, Cairo, Egypt Christine Leitner Donau-Universit. at Krems, Austria Miriam Lips Victoria University of Wellington, New Zealand Zoran Milosevic Deontic, Brisbane, Australia Oystein Sabo University of Agder, Norway Jochen Scholl University of Washington, Seattle, USA Leif Skiftenes University of Agder, Norway Weerakoddy Vishanth Brunel University Business School, West London, UK Dirk Werth DFKI, Saarbruc .. ken, Germany Maria Wimmer University Koblenz-Landau, Germany EGES Subreviewers Alexandra Chapko, Andreas Emrich and Marc Graessle German Research Center for Arti?cial Intelligence, Saarbruc .. ken, Germany Kristof Hamann, Kai Jander, Ante Vilenica and Sonja Zaplata University of Hamburg, Germany Global Information Systems Processes (GISP 2010) GISP Co-chairs Jan Pries-Heje Roskilde University, Denmark

This book contains the proceedings of two of the IFIP conferences that took place at the IFIP World Computer Congress 2010 in Brisbane, Australia. The proceedings of each conference are allocated separate parts in this book each with their own editors. E-Government and E-Services (EGES) page 3 Marijn Janssen / Winfried Lamersdorf Global Information Systems Processes (GISP) page 183 Jan Pries-Heje / Michael Rosemann Organization E-Government and E-Services (EGES 2010) EGES Co-chairs Marijn Janssen Delft, The Netherlands Winfried Lamersdorf Hamburg, Germany Lalit Sawhney Bangalore, India Leon Strous Helmond, The Netherlands EGES Reviewers Agarwal Ashok ACS Technologies Ltd., Bhoopal, India Mark Borman University of Sydney, Australia Erwin Fielt Queensland University of Technology, Brisbane, Australia Ernest Foo Queensland University of Technology, Brisbane, Australia M.P. Gupta Indian Institute of Technology Delhi, India Paul Henman The University of Queensland, Australia Ralf Klischewski German University, Cairo, Egypt Christine Leitner Donau-Universit. at Krems, Austria Miriam Lips Victoria University of Wellington, New Zealand Zoran Milosevic Deontic, Brisbane, Australia Oystein Sabo University of Agder, Norway Jochen Scholl University of Washington, Seattle, USA Leif Skiftenes University of Agder, Norway Weerakoddy Vishanth Brunel University Business School, West London, UK Dirk Werth DFKI, Saarbruc .. ken, Germany Maria Wimmer University Koblenz-Landau, Germany EGES Subreviewers Alexandra Chapko, Andreas Emrich and Marc Graessle German Research Center for Arti?cial Intelligence, Saarbruc .. ken, Germany Kristof Hamann, Kai Jander, Ante Vilenica and Sonja Zaplata University of Hamburg, Germany Global Information Systems Processes (GISP 2010) GISP Co-chairs Jan Pries-Heje Roskilde University, Denmark

This book contains the proceedings of two of the IFIP conferences that took place at the IFIP World Computer Congress 2010 in Brisbane, Australia. The proceedings of each conference are allocated separate parts in this book each with their own editors. E-Government and E-Services (EGES) page 3 Marijn Janssen / Winfried Lamersdorf Global Information Systems Processes (GISP) page 183 Jan Pries-Heje / Michael Rosemann Organization E-Government and E-Services (EGES 2010) EGES Co-chairs Marijn Janssen Delft, The Netherlands Winfried Lamersdorf Hamburg, Germany Lalit Sawhney Bangalore, India Leon Strous Helmond, The Netherlands EGES Reviewers Agarwal Ashok ACS Technologies Ltd., Bhoopal, India Mark Borman University of Sydney, Australia Erwin Fielt Queensland University of Technology, Brisbane, Australia Ernest Foo Queensland University of Technology, Brisbane, Australia M.P. Gupta Indian Institute of Technology Delhi, India Paul Henman The University of Queensland, Australia Ralf Klischewski German University, Cairo, Egypt Christine Leitner Donau-Universit. at Krems, Austria Miriam Lips Victoria University of Wellington, New Zealand Zoran Milosevic Deontic, Brisbane, Australia Oystein Sabo University of Agder, Norway Jochen Scholl University of Washington, Seattle, USA Leif Skiftenes University of Agder, Norway Weerakoddy Vishanth Brunel University Business School, West London, UK Dirk Werth DFKI, Saarbruc .. ken, Germany Maria Wimmer University Koblenz-Landau, Germany EGES Subreviewers Alexandra Chapko, Andreas Emrich and Marc Graessle German Research Center for Arti?cial Intelligence, Saarbruc .. ken, Germany Kristof Hamann, Kai Jander, Ante Vilenica and Sonja Zaplata University of Hamburg, Germany Global Information Systems Processes (GISP 2010) GISP Co-chairs Jan Pries-Heje Roskilde University, Denmark