Marijn Janssen - Böcker

This book constitutes the refereed conference proceedings of the 17th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 201, held in Kuwait City, Kuwait, in October/November 2018.The 65 revised full papers presented were carefully reviewed and selected from 99 submissions. Topics of interest include, amongst others, the following: social media; information systems; marketing and communications; management and operations; public administration; economics, sociology, and psychology; e-finance, e-banking, and e-accounting; computer science and computer engineering; and teaching and learning.

Topics discussed include an introduction to open data, the open data landscape, the open data life cycle, open data policies, organizational issues, interoperability, infrastructure, business models, open data portal evaluation, and research directions, best practices, and guidelines.

This book constitutes the proceedings of the 18th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2019, held in San Benedetto del Tronto, Italy, in September 2019, in conjunction with the IFIP WG 8.5 IFIP International Conference on Electronic Participation (ePart 2019) and the International Conference for E-Democracy and Open Government Conference (CeDEM 2019).The 27 revised full papers presented were carefully reviewed and selected from 64 submissions. The papers are clustered under the following topical sections: E-Government Foundations; E-Government Services and Open Government; Open Data: Social and Technical Aspects; AI, Data Analytics and Automated Decision Making; and Smart Cities.

This book constitutes the proceedings of the 19th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2020, held in Linköping, Sweden, in August/September 2020, in conjunction with the IFIP WG 8.5 IFIP International Conference on Electronic Participation (ePart 2020) and the International Conference for E-Democracy and Open Government Conference (CeDEM 2020). The conference was held virtually due to the COVID-19 pandemic.The 30 full papers presented were carefully reviewed and selected from 118 submissions. The papers are clustered under the following topical sections: e-government foundations; e-government services and open government; open data: social and technical aspects; AI, data analytics, and automated decision making; and smart cities.

This book constitutes the proceedings of the 20th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2021, held in Granada, Spain, in September 2021, in conjunction with the IFIP WG 8.5 IFIP International Conference on Electronic Participation (ePart 2021) and the International Conference for E-Democracy and Open Government Conference (CeDEM 2021).The 23 full papers presented were carefully reviewed and selected from 63 submissions. The papers are clustered under the following topical sections: digital transformation; digital services and open government; open data: social and technical perspectives; smart cities; and data analytics, decision making, and artificial intelligence.Chapters "Perceived and Actual Lock-in Effects Amongst Swedish Public Sector Organisations when Using a SaaS Solution" and "Ronda: Real-time Data Provision, Processing and Publication for Open Data" are available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

This book constitutes the refereed proceedings of the 8th Conference on Electronic Governance and Open Society: Challenges in Eurasia, EGOSE 2021, held in St. Petersburg, Russia, in November 2021.The 21 full papers were carefully reviewed and selected from 69 submissions, additionally one invited paper has been included in this volume. The papers are organized in topical sections on ​digital technology and design; digital Society; digital government and economy.

Chapters 6, 24, 26 and 36 are available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

This book constitutes the proceedings of the 22nd IFIP WG 8.5 International Conference on Electronic Government, EGOV 2023, which took place in Budapest, Hungary, during September 5–7, 2023.The 28 full papers included in this book were carefully reviewed and selected from a total of 106 submissions. open government and open data;

This book constitutes the refereed proceedings of the 22nd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2023, held in Curitiba, Brazil, during November 9–11, 2023. The 29 full papers and 2 short papers presented in this volume were carefully reviewed and selected from 68 submissions.

This book constitutes the proceedings of the 23rd IFIP WG 8.5 International Conference, EGOV 2024, held in Ghent, Belgium, during September 3–5, 2024. They were categorized under the topical sections as follows: Foundations, Digital transformation, Public Services, AI in government, Open government, Emerging topics.

This LNCS conference set constitutes the proceedings of the 24th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2025, in Krems, Austria, held during August 31–September 4, 2025. mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-latin; mso-ascii-theme-font: minor-latin;

This book constitutes the refereed proceedings of the 23rd IFIP WG 8.6 International Working Conference on Digital Adoption, Diffusion and Innovation in the Augmented and Digital Society, TDIT 2025, which took place in Jakarta, Indonesia, on September 2-4, 2025.The 44 full papers were presented in this volume were carefully reviewed and selected from 187 submissions. The papers of the 2 volume-set were organized in the following topical sections: Part One : Digital Government, Public Services and Society; Digital Entrepreneurship and Innovation; Adoption of Smart Technologies;Part Two : Data and Digital Transformation; AI Ethics and Healthcare; Digital Security and Safety; and AI in Marketing and Consumer Behaviour.

This book constitutes the refereed proceedings of the 23rd IFIP WG 8.6 International Working Conference on Digital Adoption, Diffusion and Innovation in the Augmented and Digital Society, TDIT 2025, which took place in Jakarta, Indonesia, on September 2-4, 2025.The 44 full papers were presented in this volume were carefully reviewed and selected from 187 submissions. The papers of the 2 volume-set were organized in the following topical sections: Part One : Digital Government, Public Services and Society; Digital Entrepreneurship and Innovation; Adoption of Smart Technologies;Part Two : Data and Digital Transformation; AI Ethics and Healthcare; Digital Security and Safety; and AI in Marketing and Consumer Behaviour.

Case Studies in e-Government 2.0

The explosive growth in data, computational power, and social media creates new opportunities for innovating the processes and solutions of Information and communications technology (ICT) based policy-making and research.

This book constitutes the refereed proceedings of the 14th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2015, held in Thessaloniki, Greece, in August/September 2015 in conjunction with the 7th International Conference on eParticipation, ePart 2015.

This book constitutes the refereed conference proceedings of the 14th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2015, held in Delft, The Netherlands, in October 2015. The 40 revised full papers presented together with 1 keynote panel were carefully reviewed and selected from 65 submissions.

The explosive growth in data, computational power, and social media creates new opportunities for innovating the processes and solutions of Information and communications technology (ICT) based policy-making and research. To take advantage of these developments in the digital world, new approaches, concepts, instruments and methods are needed to navigate the societal and computational complexity. This requires extensive interdisciplinary knowledge of public administration, policy analyses, information systems, complex systems and computer science. This book provides the foundation for this new interdisciplinary field, in which various traditional disciplines are blending. Both policy makers, executors and those in charge of policy implementations acknowledge that ICT is becoming more important and is changing the policy-making process, resulting in a next generation policy-making based on ICT support. Web 2.0 and even Web 3.0 point to the specific applications of social networks, semantically enriched and linked data, whereas policy-making has also to do with the use of the vast amount of data, predictions and forecasts, and improving the outcomes of policy-making, which is confronted with an increasing complexity and uncertainty of the outcomes. The field of policy-making is changing and driven by developments like open data, computational methods for processing data, opining mining, simulation and visualization of rich data sets, all combined with public engagement, social media and participatory tools.

The goal of this book is to provide a comprehensive, multi-dimensional approach to research and practice in e-government 2.0 implementation. Contributions from an international panel of experts apply a variety of methodological approaches and illustrative case studies to present state-of-the-art analysis and perspectives.Around the world, governments are employing technological advancements to revolutionize their ways of working, resulting in changing relationships among public organizations and their constituents. Important enablers are new uses of information and knowledge-sharing technologies that emerged with the advent of the Web 2.0 paradigm; initially used in the private arena, such user-friendly, participatory, intuitive and flexible Web 2.0 technologies (e.g., blogs, Wikis, RSS, social networking platforms, folksonomy, podcasting, mashups, virtual worlds, open linked data, etc.) are increasingly disseminated within the professional sphere, regardless of organization type or field of activities.Current e-government environments have undergone considerable transformations in an attempt to satisfy the incessant demand for more advanced e-service delivery, better access to information and more efficient government management. Looking to the future, the emergence of Web 2.0, the rise of social networks and the wider dissemination of data and information are expected to generate many benefits, such as a better match between public services and citizens' expectations, greater adoption of online services by citizens and better control of costs and prevention of delays in the implementation of new services. Governments around the world are building frameworks and proposals for e-government 2.0, in the hopes of improving participation, transparency and integration, while speeding up the pace of innovation through collaboration and consultation.This volume addresses a gap in the research literature, offering timely insights on the e-government 2.0 phenomenon and directions for future practice and policy.

This book constitutes the refereed proceedings of the 15th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2016, held in Guimaraes, Portugal, in September 2016, in conjunction with the 8th International Conference on eParticipation, ePart 2016.

This book constitutes the refereed conference proceedings of the 15th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2016, held in Swansea, UK, in September 2016The 47 full and 17 short papers presented were carefully reviewed and selected from 90 submissions.

This book constitutes the proceedings of the 16th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2017, held in St. Petersburg, Russia, in September 2017, in conjunction with the 9th International Conference on eParticipation, ePart 2017.The 34 revised full papers presented were carefully reviewed and selected from 74 submissions. The papers are clustered under the following topical sections: Smart Governance, Government and Cities; Service delivery; Organizational aspects; Infrastructures; Big and Open Linked Data; Open Government; and Evaluation.

This book constitutes the refereed conference proceedings of the 16th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2017, held in Delhi, India, in November 2017. The 45 revised full papers presented were carefully reviewed and selected from 92 submissions.

This book discusses the latest developments in the field of open data. The opening of data by public organizations has the potential to improve the public sector, inspire business innovation, and establish transparency. With this potential comes unique challenges; these developments impact the operation of governments as well as their relationship with private sector enterprises and society. Changes at the technical, organizational, managerial, and political level are taking place, which, in turn, impact policy-making and traditional institutional structures. This book contributes to the systematic analysis and publication of cutting-edge methods, tools, and approaches for more efficient data sharing policies, practices, and further research. Topics discussed include an introduction to open data, the open data landscape, the open data life cycle, open data policies, organizational issues, interoperability, infrastructure, business models, open data portal evaluation, and research directions, best practices, and guidelines. Written to address different perspectives, this book will be of equal interest to students and researchers,  ICT industry staff, practitioners, policy makers and public servants.

This book constitutes the proceedings of the 17th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2018, held in Krems, Austria, in September 2018, in conjunction with the 10th International Conference on eParticipation, ePart 2018.The 22 revised full papers presented were carefully reviewed and selected from 48 submissions. The papers are clustered under the following topical sections: General E-Government and Open Government; Open Data, Linked Data, and Semantic Web; Smart Governance (Government, Cities and Regions); and Artificial Intelligence, Data Analytics and Automated Decision-Making.

Years of worldwide economic depression do not only shatter private-sector ?rms and strain public-sector budgets, they also test the viability of academic conf- ences and other scholarly events. Given this context it is remarkable how well the eighth EGOV conference maintained its standing as an annual international conference with a global reach. Submissions from Europe increased over those from other parts of the globe. However, the conference upheld its attractiveness toscholarsfromaroundtheworldasavenueofhighreputation.The2009EGOV conference brought together scholars and practitioners from ?ve continents and 32 countries. Previous EGOV conferences were dedicated to three main areas, which ov- lap in part: eGovernment, eGovernance, and eParticipation. While the overlap still exists, a vibrant and sizable community has formed around topics of p- ticipation, inclusion, and democracy in the digital age. For the ?rst time, with ePartthistopicalstrandorganizeditsownconferencewithseparateproceedings. ePartaims to reviewresearchadvances inbothsocialandtechnologicalscienti?c domains, seeking to demonstrate new concepts, methods and styles of eParti- pation.The Chairs of both conferences consider it important to maintain close links and are committed to co-locating the two events in the years to come.

For almost a decade the International Federation for Information Processing Working Group 8.5 (Information Systems in Public Administration), or IFIP WG 8.5, has organized the EGOV series of conferences, which has solidly - tablished itself as one of three core conferences in the research domain of e- Government, e-Governance, and e-Participation. Until last year, EGOV was hosted within the DEXA cluster of conferences. For the ?rst time in 2010, the IFIP WG 8.5 organized the conference on its own, which was also re?ected in the slight name change to IFIP EGOV 2010. Likeitspredecessors,theIFIPEGOV2010conferenceattractedscholarsfrom around the world as a venue of high reputation. In 2010, the conference brought together scholars and practitioners from four continents and 40 countries. Like in 2009, IFIP EGOV was co-located with ePart, the International C- ference on eParticipation. ePart aims at presenting advances in both social and technologicalscienti?c domains, seeking to demonstrate new concepts, methods, and styles of eParticipation. ePart is closely aligned with the IFIP EGOV c- ference. The chairs of both conferences maintain close links and are committed to co-locating the two events in the yearsto come, which intentionally allowsfor exchange and cross-fertilization between the two communities.

This book contains the proceedings of two of the IFIP conferences that took place at the IFIP World Computer Congress 2010 in Brisbane, Australia. The proceedings of each conference are allocated separate parts in this book each with their own editors. E-Government and E-Services (EGES) page 3 Marijn Janssen / Winfried Lamersdorf Global Information Systems Processes (GISP) page 183 Jan Pries-Heje / Michael Rosemann Organization E-Government and E-Services (EGES 2010) EGES Co-chairs Marijn Janssen Delft, The Netherlands Winfried Lamersdorf Hamburg, Germany Lalit Sawhney Bangalore, India Leon Strous Helmond, The Netherlands EGES Reviewers Agarwal Ashok ACS Technologies Ltd., Bhoopal, India Mark Borman University of Sydney, Australia Erwin Fielt Queensland University of Technology, Brisbane, Australia Ernest Foo Queensland University of Technology, Brisbane, Australia M.P. Gupta Indian Institute of Technology Delhi, India Paul Henman The University of Queensland, Australia Ralf Klischewski German University, Cairo, Egypt Christine Leitner Donau-Universit. at Krems, Austria Miriam Lips Victoria University of Wellington, New Zealand Zoran Milosevic Deontic, Brisbane, Australia Oystein Sabo University of Agder, Norway Jochen Scholl University of Washington, Seattle, USA Leif Skiftenes University of Agder, Norway Weerakoddy Vishanth Brunel University Business School, West London, UK Dirk Werth DFKI, Saarbruc .. ken, Germany Maria Wimmer University Koblenz-Landau, Germany EGES Subreviewers Alexandra Chapko, Andreas Emrich and Marc Graessle German Research Center for Arti?cial Intelligence, Saarbruc .. ken, Germany Kristof Hamann, Kai Jander, Ante Vilenica and Sonja Zaplata University of Hamburg, Germany Global Information Systems Processes (GISP 2010) GISP Co-chairs Jan Pries-Heje Roskilde University, Denmark