Stakeholder Integration in Service Innovation

Häftad, Engelska, 2017

Del i serien Markt- und Unternehmensentwicklung Markets and Organisations

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Beskrivning

Julia M. Jonas examines stakeholder integration and its’ dynamics in the setting of service innovation in IT and manufacturing firms. Applying a service-dominant logic theory approach, the multiple case study research describes the implementation of stakeholder integration with its’ complexity and challenges. The case analysis provides evidence how stakeholder integration is embedded in service systems, how it is influenced by the surrounding service systems and how it can create effects going beyond the integrated stakeholders.

Produktinformation

Utgivningsdatum:2017-09-20
Mått:148 x 210 x 13 mm
Vikt:306 g
Format:Häftad
Språk:Engelska
Serie:Markt- und Unternehmensentwicklung Markets and Organisations
Antal sidor:206
Upplaga:17001
Förlag:Springer Fachmedien Wiesbaden
ISBN:9783658194628

Utforska kategorier

Affärsförhandlingar inom Ekonomi och Ledarskap
Affärsapplikationer inom Data och IT

Mer om författaren

Julia M. Jonas works as an innovation management researcher, project manager and lecturer at the University of Erlangen-Nuremberg. She received her PhD in economic sciences from Prof. Dr. Kathrin M. Moeslein at the Department of Information Systems, Chair of Information Systems I – Innovation & Value Creation.

Innehållsförteckning

The service-dominant logic perspective on service innovation in service systems.- Stakeholder integration in service innovation: a passive look from outside.- The management perspective on stakeholder integration in service innovation: a reactively engaged exploration of case study.-The service systems view on stakeholder integration: a mutually engaged case study on internal stakeholder integration.