Illustrated Guide to Managing Institutions of Higher Education

Fiona Hunter, DBA (2009), University of Bath, has worked for universities in France and Italy in various academic and administrative roles. She has run professional development programmes since 1998 and worked as a global higher education management consultant since 2010.Neil Sparnon, PhD (2005), worked for the Science and Engineering Research Council, Anglia Ruskin University and Jesuit Worldwide Learning in various administrative management roles. Since 2004, he’s worked as a higher education management consultant with numerous institutions around the world.Ursula Bevan Hunter has an MA in Illustration from The University of Edinburgh and specialises in printed illustration for wallpaper and textiles. She previously worked on illustration projects for public healthcare and the hospitality sector.

• AcknowledgementsList of Figures and TablesAbout the Authors1 Our Approach to Institutional Management in Higher Education1 Institutional Structure: The MARS Model2 Getting to Know Your Institution1 The Role of the Institutional Leader2 Charters, Statutes and Institutional Management Levels3 Environmental Scanning4 Defijining Your Institution3 Academic Activities1 Academic Freedom2 Teaching and Learning3 Research4 Designing Your Research Activities5 Monitoring Your Research Activities6 Supporting Your Research Activities7 External Engagement8 Designing Your External Engagement Activities9 Developing External Engagement Activities10 Monitoring Your External Engagement Activities11 Supporting Your External Engagement Activities12 Internationalisation13 Reflections4 Support Activities1 Student Support Services2 Learning Resources3 Promotional Activities4 Quality Assurance and Enhancement5 Internal and External Quality Assurance6 Infrastructure: The Institutional Quality Assurance Offfijice7 Reflections5 Resource Management1 Finance2 Human Resources3 Job Descriptions4 Appraisal Systems5 Promoting Your Stafff6 Leadership Development and Succession Planning7 Institutional Estate Management8 Reflections6 Developing and Drafting your Strategic Plan1 The Structure of Strategic Plans2 How Should the SWOT Be Structured?3 SWOT Questions4 Distributing the SWOT5 SWOT Analysis and Allocating Issues into the Strategic Plan7 The Challenge of Implementation: Using Management Tools Effectively1 Renewing Structures2 Institutional Meeting Calendars3 Managing Risk, Business Continuity Plans and Responding to a Crisis4 Process Mapping5 Meetings, Meetings, Fruitful Meetings6 Reflections8 Thinking Back, Moving ForwardGlossaryFurther ReadingIndex