Management process is the ensemble of activities of planning and monitoring the performance of a process, especially in the sense of business process, often confused with reengineering. Process Management is the application of knowledge, skills, tools, techniques and systems to define, visualize, measure, control, report and improve processes with the goal to meet customer requirements profitably. It is different from programme management which is concerned with managing a group of inter-dependent projects. Organizational behaviour is an academic discipline concerned with describing, understanding, predicting, and controlling human behaviour in an organizational environment. Organizational behaviour has evolved from early classical management theories into a complex school of thought-and it continues to change in response to the dynamic environment and proliferating corporate cultures in which today's businesses operate. This book signifies a welcome emphasis on management process and organization behaviour.
