This title is an engaging, research-based text designed to help students understand the crucial role that communication plays in managing, and even optimizing, the risky situations that nearly everyone encounters at work. The third edition features updates in each chapter to reflect developments in the changing landscape of work and the latest research findings. The book includes guiding questions at the start of each chapter, key studies sections to highlight new research, and fresh information on emerging technological, societal, and workplace trends.
