A. Reza Hoshmand – författare

Service Leadership offers students, researchers, and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International.

Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence, Character, and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm’s competitiveness and adds value to its brand image.

Incorporating elements of leadership literature, philosophy, psychology, sociology, economics, and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly.

Service Leadership offers students, researchers, and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International.

Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence, Character, and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm’s competitiveness and adds value to its brand image.

Incorporating elements of leadership literature, philosophy, psychology, sociology, economics, and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly.

The information age has brought greater interconnection across the world, and transformed the global marketplace. To remain competitive, business firms look for ways of improving their ability to gauge business and economic conditions around the world. At the same time, advances in technology have revolutionized the way we process information and prepare business and economic forecasts. Secondary data searches, data collection, data entry and analysis, graphical visualization, and reporting can all be accomplished with the help of computers that provide access to information not previously available. Forecasters should therefore learn the techniques and models involved, as applied in this new era.

Business Forecasting: A Practical Approach is intended as an applied text for students and practitioners of forecasting who have some background in economics and statistics. The presentation is conceptual in nature with emphasis on rationale, application, and interpretation of the most commonly used forecasting techniques. The goal of this book is to provide students and managers with an overview of a broad range of techniques and an understanding of the strengths and weaknesses of each approach. It is based on the assumption that forecasting skills are best developed and retained by starting with simple models, followed by repeated exposure to real world examples. The book makes extensive use of international examples to amplify concepts.

The information age has brought greater interconnection across the world, and transformed the global marketplace. To remain competitive, business firms look for ways of improving their ability to gauge business and economic conditions around the world. At the same time, advances in technology have revolutionized the way we process information and prepare business and economic forecasts. Secondary data searches, data collection, data entry and analysis, graphical visualization, and reporting can all be accomplished with the help of computers that provide access to information not previously available. Forecasters should therefore learn the techniques and models involved, as applied in this new era.

Business Forecasting: A Practical Approach is intended as an applied text for students and practitioners of forecasting who have some background in economics and statistics. The presentation is conceptual in nature with emphasis on rationale, application, and interpretation of the most commonly used forecasting techniques. The goal of this book is to provide students and managers with an overview of a broad range of techniques and an understanding of the strengths and weaknesses of each approach. It is based on the assumption that forecasting skills are best developed and retained by starting with simple models, followed by repeated exposure to real world examples. The book makes extensive use of international examples to amplify concepts.