Ake Gronlund – författare

Electronic Service Management is an emerging concept. It covers the organisational, economic technical and user issues involved when integrating the development of electronic services. This is particularly important (and more complicated) within public sector organisations.Managing Electronic Services provides an easy to read and practical guide to portal-electronic services development in the public sector. The book takes an organisational perspective asking ''How do you make things work in your organisation and in relation to your customers or users?'' By integrating the managerial, technical and economic issues, the authors can put them into context with the need to understand user requirements and expectations.Lots of examples are provided, giving tips on how to avoid many of the pitfalls you might meet along the way, and showing you how to diagnose potential problems and find ways of dealing with them effectively.

This book is about practicable learning analytics, that is able to become a successful part of practice, ultimately leading to improved learning and teaching. The aim of the book is to shift our perspective on learning analytics creation and implementation from that of “designing of” technology to that of “designing for” a system of practice. That is, any successful implementation of learning analytics requires a systematic approach, which the book explains through the lens of the Information Systems Artefact, constituting of the three interdependent artefacts: “technical”, “information” and “social”.The contributions of this book go beyond a consideration of particular humans such as teachers and students, and their individual activities to consider the larger systems of activity of which analytics become part of. The chapters included in this book present different cases of learning analytics implementation across countries, and the related opportunities and challenges related to generalizability of the results.The book is written for designers, students and educators of learning analytics who aim to improve learning and teaching through learning analytics.

In front of you are the proceedings of the First International Conference on Electronic Government and Information Systems Perspective, EGOVIS. This conference builts on the tradition of its predecessors, the Electronic Government Conferences (EGOV) under the DEXA umbrella, which have been ongoing for nine years, but it also - cluded some innovations. In view of the large number of electronic government c- ferences, we found it important to focus the scope of the conference a little and to increase the quality requirements. Hence this year’s conference featured a tougher review process and a smaller set of accepted papers. As a result, these proceedings contain the very best papers of 2010 covering various important aspects of electronic government and information systems used in the public sector. With an acceptance rate of less than 20% EGOVIS belongs to the top ten conferences in the world. The Program Committee accepted 13 full papers and 11 short papers, covering the most recent research trends in electronic government implementations, such as ICT for eGovernment services and monitoring, knowledge and content management systems for temporal and geo-spatial applications, interoperability for electronic government integrated architectures, decision and support tools for eDemocracy and direct parti- pation of citizens in the policy-making strategies, and Web 2. 0 and 3. 0 approaches for collaborative and transparent public sector services.