Amy Zuckerman - Böcker

Fast track route to mastering quality management Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management processExamples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. FeigenbaumIncludes a glossary of key concepts and a comprehensive resources guide

Fast track route to managing technology Covers the key areas of technology management from knowing which technology trends count and managing technology change, to devising the right level of technology training and and selecting technologies that match your business strategy.Examples and lessons from some of the world's most successful businesses, including ACUNIA, Nextel, and Seven-Eleven Japan and ideas from the smartest thinkers, including Bill Gates, Steve Jobs, Marc Adreesen and Timothy Berners-LeeIncludes a glossary of key concepts and a comprehensive resources guide

Fast track route to mastering global operations Covers the key areas of international marketing and distribution, logistics, import/export compliance and government regulationsExamples and lessons from some of the world's most successful businesses, including Nortel Networks, Terranova Forest Products and Ampro Electronics, and ideas from the smartest thinkers, including Adrian Wooldridge, Christopher Bartlett, Sumantra Ghoshal and John Micklethwait.Includes a glossary of key concepts and a comprehensive resources guide