Shortlisted at HRH THE DUKE OF EDINBURGH ENGLISH LANGUAGE BOOK AWARDS 2013Be the best you can be in presentations, meetings, negotiations and networking.Collins Key Business Skills gives you the tools you need to succeed in business if English is not your first language.Written by an expert in business and international communication, Key Business Skills offers professional advice and practice in the following areas: presentationsmeetingsnegotiationsnetworkingNon-native English speaker executives working in international environments need more than Business English. They need the business skills to present, run meetings, negotiate and network in international environments and then master the language needed to use those skills successfully.Key Business Skills follows a unique ‘Business Plus’ approach, with a focus on business skills and advice plus English language support. It provides activities to develop key skills needed by executives, such as dealing with difficult questions in presentations, intervening successfully in conference calls and meetings, recognizing the signals in a negotiation in English and networking without causing offence.The 24 units include language and vocabulary practice, as well as cultural tips for interacting with colleagues and clients, to ensure you avoid embarrassment and to help enhance your business relationships. All the fundamental skills needed for business in one bookFocuses on business skills and advice plus English language supportAudio CD features native-speaker models to help you improve pronunciationIncludes key vocabulary for each skillProvides essential cultural awareness tips for working in international businessesSuitable for self-study or can be used in the classroom with students of Business EnglishFor CEF level B1–C1 (Intermediate–Advanced)A note on the authorBarry Tomalin is a world-recognized writer, trainer and lecturer in language, cultural awareness and international communication. He has worked with the British Council and the BBC World Service, and is currently Director of Cultural Training at International House, London.

7 simple steps to effective meetings that will change the way you workPeople spend up to 60 percent of their working day in meetings, but all too often they leave feeling overwhelmed and confused. Sound familiar? Meetings that involve the wrong people or are badly organised are a waste of everyone’s time, so whether you need to learn from scratch or re-evaluate your techniques, this is the book for you.Follow our 7 simple steps to more productive, efficient and successful meetings. With expert advice on everything from using informal meetings to your advantage to dealing with technical hitches during conference calls, this book contains everything you need to transform the way you spend your working day.

Don't just see the sights-get to know the people.The French are "different." You'll often hear this in conversations among the "Anglo-Saxons," as the French like to call English-speakers. "Different" means charming, challenging, questioning, stylish, and doing things in their own way and to their own advantage.By looking at the attitudes and values of the French, and explaining how French life and business works, Culture Smart! France shows you how to fit in as a foreigner. It gives practical advice on how to avoid faux pas and how to behave in different contexts. It takes you through French history, festivals, and traditions, and describes the French at home and at work. Above all, it shows you how the French communicate, and how to get the best out of this idiosyncratic and brilliant people.Have a more meaningful and successful time abroad through a better understanding of the local culture. Chapters on values, attitudes, customs, and daily life will help you make the most of your visit, while tips on etiquette and communication will help you navigate unfamiliar situations and avoid faux pas.

Don't just see the sights get to know the people.Italy delights and stimulates with its magnificent cities and monuments, stunningly beautiful landscapes, the glory of its art and architecture, the richness and variety of its food, the elegance of its design and fashion, and the vitality and charm of its people. Italian style and culture have been exported all over the world. At home, however, Italian society and politics are facing challenges as the country struggles to maintain its standard of living, the stability of its currency, and its ability to provide jobs. The influx of refugees across the Mediterranean is putting pressure on both its social fabric and its economy.Culture Smart! Italy is an insider s guide to their daily lives, passions, and preoccupations. It introduces you to their history and culture, and provides vital information and practical tips to help smooth your path in different social situations.Have a more meaningful and successful time abroad through a better understanding of the local culture. Chapters on values, attitudes, customs, and daily life will help you make the most of your visit, while tips on etiquette and communication will help you navigate unfamiliar situations and avoid faux pas.

Don't just see the sights-get to know the people.Germany powerhouse of Europe and pillar of the Eurozone feels reassuringly familiar. However, despite superficial appearances, this is a country that operates very differently from the USA and Britain. German history is more than a thousand years old and the relatively new German nation-state encompasses an astonishing variety of cultural and regional differences. German society is also in a state of flux, as people respond to immigration and a tough economic climate, and traditional attitudes such as formality and rigid protocol are softening as German business globalizes.Culture Smart! Germany sets out to show you how to be a good and sensitive guest. With chapters on core values and attitudes, and a practical business briefing, it is a valuable introduction to the German way of life. It tells you what treatment to expect, what pitfalls to avoid, and how to build rapport and credibility with this culturally rich and inventive people at the heart of Europe.Have a more meaningful and successful time abroad through a better understanding of the local culture. Chapters on values, attitudes, customs, and daily life will help you make the most of your visit, while tips on etiquette and communication will help you navigate unfamiliar situations and avoid faux pas.

This book outlines a landscape of diversity education in the MENA region and its repercussions on learners' abilities, outcomes, and prospects. It addresses the concerns of language educators, curriculum designers, language education researchers, students and trainers. Theoretically, the issues of diversity, inclusion and equity share common principles and insights; yet they are not conceived of in this book as interchangeable. These subtle distinctions, as delineated in this book, show that they are complementary and include the principles of quality education which leverage human rights, sustainability and promotion of the human capital. What makes this book distinctive is that it reconsiders the existing pedagogical trends in terms of the current social upheavals, and with reference to the principles of development and progress needed in twenty-first century education.

Shortlisted at HRH THE DUKE OF EDINBURGH ENGLISH LANGUAGE BOOK AWARDS 2013Be the best you can be in presentations, meetings, negotiations and networking.Collins Key Business Skills gives you the tools you need to succeed in business if English is not your first language.Written by an expert in business and international communication, Key Business Skills offers professional advice and practice in the following areas: presentationsmeetingsnegotiationsnetworkingNon-native English speaker executives working in international environments need more than Business English. They need the business skills to present, run meetings, negotiate and network in international environments and then master the language needed to use those skills successfully.Key Business Skills follows a unique ‘Business Plus’ approach, with a focus on business skills and advice plus English language support. It provides activities to develop key skills needed by executives, such as dealing with difficult questions in presentations, intervening successfully in conference calls and meetings, recognizing the signals in a negotiation in English and networking without causing offence.The 24 units include language and vocabulary practice, as well as cultural tips for interacting with colleagues and clients, to ensure you avoid embarrassment and to help enhance your business relationships. All the fundamental skills needed for business in one bookFocuses on business skills and advice plus English language supportAudio CD features native-speaker models to help you improve pronunciationIncludes key vocabulary for each skillProvides essential cultural awareness tips for working in international businessesSuitable for self-study or can be used in the classroom with students of Business EnglishFor CEF level B1–C1 (Intermediate–Advanced)A note on the authorBarry Tomalin is a world-recognized writer, trainer and lecturer in language, cultural awareness and international communication. He has worked with the British Council and the BBC World Service, and is currently Director of Cultural Training at International House, London.

7 simple steps to effective meetings that will change the way you workPeople spend up to 60 percent of their working day in meetings, but all too often they leave feeling overwhelmed and confused. Sound familiar? Meetings that involve the wrong people or are badly organised are a waste of everyone’s time, so whether you need to learn from scratch or re-evaluate your techniques, this is the book for you.Follow our 7 simple steps to more productive, efficient and successful meetings. With expert advice on everything from using informal meetings to your advantage to dealing with technical hitches during conference calls, this book contains everything you need to transform the way you spend your working day.

Don't just see the sights-get to know the people.The French are "different." You'll often hear this in conversations among the "Anglo-Saxons," as the French like to call English-speakers. "Different" means charming, challenging, questioning, stylish, and doing things in their own way and to their own advantage.By looking at the attitudes and values of the French, and explaining how French life and business works, Culture Smart! France shows you how to fit in as a foreigner. It gives practical advice on how to avoid faux pas and how to behave in different contexts. It takes you through French history, festivals, and traditions, and describes the French at home and at work. Above all, it shows you how the French communicate, and how to get the best out of this idiosyncratic and brilliant people.Have a more meaningful and successful time abroad through a better understanding of the local culture. Chapters on values, attitudes, customs, and daily life will help you make the most of your visit, while tips on etiquette and communication will help you navigate unfamiliar situations and avoid faux pas.

Don't just see the sights get to know the people.Italy delights and stimulates with its magnificent cities and monuments, stunningly beautiful landscapes, the glory of its art and architecture, the richness and variety of its food, the elegance of its design and fashion, and the vitality and charm of its people. Italian style and culture have been exported all over the world. At home, however, Italian society and politics are facing challenges as the country struggles to maintain its standard of living, the stability of its currency, and its ability to provide jobs. The influx of refugees across the Mediterranean is putting pressure on both its social fabric and its economy.Culture Smart! Italy is an insider s guide to their daily lives, passions, and preoccupations. It introduces you to their history and culture, and provides vital information and practical tips to help smooth your path in different social situations.Have a more meaningful and successful time abroad through a better understanding of the local culture. Chapters on values, attitudes, customs, and daily life will help you make the most of your visit, while tips on etiquette and communication will help you navigate unfamiliar situations and avoid faux pas.

Don't just see the sights-get to know the people.Germany powerhouse of Europe and pillar of the Eurozone feels reassuringly familiar. However, despite superficial appearances, this is a country that operates very differently from the USA and Britain. German history is more than a thousand years old and the relatively new German nation-state encompasses an astonishing variety of cultural and regional differences. German society is also in a state of flux, as people respond to immigration and a tough economic climate, and traditional attitudes such as formality and rigid protocol are softening as German business globalizes.Culture Smart! Germany sets out to show you how to be a good and sensitive guest. With chapters on core values and attitudes, and a practical business briefing, it is a valuable introduction to the German way of life. It tells you what treatment to expect, what pitfalls to avoid, and how to build rapport and credibility with this culturally rich and inventive people at the heart of Europe.Have a more meaningful and successful time abroad through a better understanding of the local culture. Chapters on values, attitudes, customs, and daily life will help you make the most of your visit, while tips on etiquette and communication will help you navigate unfamiliar situations and avoid faux pas.

This book outlines a landscape of diversity education in the MENA region and its repercussions on learners' abilities, outcomes, and prospects. It addresses the concerns of language educators, curriculum designers, language education researchers, students and trainers. Theoretically, the issues of diversity, inclusion and equity share common principles and insights; yet they are not conceived of in this book as interchangeable. These subtle distinctions, as delineated in this book, show that they are complementary and include the principles of quality education which leverage human rights, sustainability and promotion of the human capital. What makes this book distinctive is that it reconsiders the existing pedagogical trends in terms of the current social upheavals, and with reference to the principles of development and progress needed in twenty-first century education.