Bernice Walmsley – författare

Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six national occupational standards for managers, is exactly what you need! Including a fascinating interview with Sir John Tusa, who revitalized the Barbican Arts Centre, this is an inexpensive, concise but above all authoritative guide to getting results. Based on ten key questions, each chapter ends with a summary and action checklist to crystallize what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life.Instant Manager: Managing Change provides a readable and practical introduction to the subject, including:What is change?; Where will you get ideas for change and innovation?; How can you introduce change?; How can you manage change?; Why do people oppose change?; How will you know if the change has worked?; Do you have to abandon current methods?; What are the costs of change?; What of the future (key management challenges in a changing world)?Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.

Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six national occupational standards for managers, is exactly what you need! Including a fascinating interview with Ruth Spellman CBE, CEO of the Chartered Management Institute, this is an inexpensive, concise but above all authoritative guide to getting results. Based on ten key questions, each chapter ends with a summary and action checklist to crystallize what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life.Getting Results provides a readable and practical introduction to the subject, including:Managing a project and/or projectsManaging processesMarketing for non-specialistsSolving service; problemsImproving customer serviceUnderstanding your marketPutting customers firstManaging customer service; Improving performance.Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.

Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six UK national occupational standards for managers, is exactly what you need! Including a fascinating interview with Dianne Thompson CBE, former head of Camelot, this is an inexpensive, concise but above all authoritative guide to getting results, particularly in the key areas of finance and sustainability. Based on ten key questions, each chapter ends with a summary and action checklist to crystallize what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life.Instant Manager: Managing Resources provides a readable and practical introduction to the subject, including:How can I manage a budget and arrange finance?How is technology best used and promoted?How can I ensure Health & Safety requirements are met?What impact on the environment does my work have and how to I minimize negative impact?How can I make the right decisions?Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.

Are you applying to or considering joining a police force in England or Wales? If so, you will have to take part in the National Police Selection Process. With hundreds of practice questions and examples of competency based writing, role play exercises and interview questions Succeed at Psychometric Testing: Practice Tests for the National Police Selection Process will maximize your chances of success in your application to join the police force. It can also be useful if you are applying to other services which include a similar style of testing as part of their selection process. Written in a clear and accessible style the book contains: - Tips and advice on pre-test preparation - Practice questions, cross-referenced to answers and comprehensive explanations - Timed tests for Numerical Reasoning and Verbal Logical Reasoning- Ideas for preparation and practice for all competency based tests - Guidance on what to do on the day of the test - Further reading and websites