Bob Johnston – författare

Operations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business Studies, University of Warwick Colin Armistead, The European School of Management Studies, Oxford Bob Johnston, School of Industrial and Business Studies, University of Warwick Barbara Morris, Department of Management Studies, Sheffield City Polytechnic Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries, this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint of operations management specialists—rather than marketing managers—the book examines the operational aspects of service operations and includes vital links with marketing, organization and business policy by using a wide range of case studies from both the public and the private sector. Suitable as a teaching text at both graduate and postgraduate levels the book will also be of value to practitioners in service organizations, the public sector and those concerned with the management of internal services in manufacturing.

Bob Johnston is a retired petroleum engineer and translator. His published works include a number of papers in the scientific press and eight books translated from Russian. He waited until his sixtieth year to begin writing serious poetry, and over the next thirty years he has been trying to catch up. His poetry and short stories have been published in twenty-odd literary journals. He lives in Las Vegas, New Mexico with his wife and some hope of completing his memoirs and The Great American Novel.