Brian Marshall – författare

Addressing the problems of managing health care is one ofthe most pressing and complex challenges facing western societies. In the UKthe public are bombarded with negative press coverage of the National HealthService, which is often portrayed as in crisis. Hope Behind the Headlines aims to provide practical help, hope,energy and ideas about what is possible to improve health care by shifting thecultures to ones that are truly patient centred and orientated towards quality.Hope Behind the Headlines is a readable and accessible book that ispacked full of learning, insights, research and experiences that will ensureleaders really understand what is required to shift cultures in theory and inpractice. It will leave readers energised and hopeful about their own abilityto make a difference in their own local health context. It includes chapters written by leaders in health care who havehad a go at shifting culture in practice and who share their experiences, wartsand all. These stories are powerful, empathetic, first-person narratives thatare very different from sanitised case studies that often glorify what happenedand make readers feel inadequate. A must-read for all those concerned withimproving health care in the UK.

Improving health care is one of the most pressing andcomplex challenges facing western societies. Beyond the Toolkit provides practical help, hope, energy and ideasabout how to combine the toolkit of improvement methods with the leadership andhumanity required to ensure success in practice over time. It argues thatunderstanding the methods is necessary but not sufficient. Beyond the Toolkit is readable and accessible, packed full of learning, insights, researchand experiences, appealing equally to those setting out on the journey ofimprovement as well as those ready to make improvements on a larger scale.  It will leave readers informed, energised andhopeful about their own ability to make a difference in their local healthcontexts. Beyond the Toolkitincludes chapters writtenby leaders in health care who have been involved in improving the quality ofpatient care in practice, and who share their experiences, warts and all. Thesestories are powerful, empathetic, first-person narratives that are verydifferent from the sanitised case studies that are often published.The authorsco-lead GenerationQ, a Master’s programme in Leading for Quality Improvementfor senior leaders in health, social care and health charities. The programmeis sponsored by the Health Foundation and designed and delivered at AshridgeExecutive Education, Hult Business School.