C. Koenig – författare
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2 produkter
Developing Customer Service Targets by Assessing Customer Perspectives
Av Eric H. Rambo, R. Baumgartner m. fl.
Häftad, 2004
1675 kr
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The objective of the research was to develop customer-driven customer service performance targets and measures for drinking water utilities by assessing customer perspectives and soliciting customer input. Customer satisfaction research often produces findings that are superficial or unhelpful. …
Kelvin, Thermodynamics and the Natural World
Av M. W. Collins, R. C. Dougal m. fl.
Inbunden, 2015
2176 kr
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This volume looks afresh at the life and works of Lord Kelvin including his standing and relationships with Charles Darwin, T. S Huxley and the X-club, thereby throwing new light on the nineteenth-century conflict between the British energy and biology specialists. It focuses on two principal …