Eric H. Rambo – författare
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2 produkter
Developing Customer Service Targets by Assessing Customer Perspectives
Av Eric H. Rambo, R. Baumgartner m. fl.
Häftad, 2004
1675 kr
Lägg i varukorg
The objective of the research was to develop customer-driven customer service performance targets and measures for drinking water utilities by assessing customer perspectives and soliciting customer input. Customer satisfaction research often produces findings that are superficial or unhelpful. …
Understanding and Enhancing the Impact of Consumer Confidence Reports
Häftad, 2005
1639 kr
Lägg i varukorg
The objectives of this research were to evaluate the effectiveness of Consumer Confidence Reports (CCRs) and to better understand the effect of CCRs on water utility customers. The specific goals were (1) to evaluate whether and how CCRs influence consumer perceptions and (2) to determine what …
