J. Pratt – författare

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1 produkter

1. 

   Understanding and Enhancing the Impact of Consumer Confidence Reports

   Av J. Lazo, J. Pratt m. fl.

   Häftad, 2005

   1639 kr

   Lägg i varukorg

   The objectives of this research were to evaluate the effectiveness of Consumer Confidence Reports (CCRs) and to better understand the effect of CCRs on water utility customers. The specific goals were (1) to evaluate whether and how CCRs influence consumer perceptions and (2) to determine what …