The 11 full papers presented in this volume were carefully reviewed and selected from 24 submissions. They focus on so-called “smart” systems that prevail in many areas and influence work processes, communication, leasure activities and lifelong learning, and they deal with questions in design, implementation and adaptation in organizations.

The 11 full papers presented in this volume were carefully reviewed and selected from 24 submissions. They focus on so-called “smart” systems that prevail in many areas and influence work processes, communication, leasure activities and lifelong learning, and they deal with questions in design, implementation and adaptation in organizations.