Cathy Royal – författare

The role of the HR professional has shifted from personnel administrator to business adviser, which includes consulting and partnering with the organization’s leadership and other service providers. This section will help you learn what core skills are needed for consulting; how to develop partner relationships to support innovation and change; how to work with clients in a consultative mode; and how to deal with the challenges of being an internal consultant.

“Use of self” is what Organizational Development practitioners call the complex set of awareness and behaviors that make it possible to be genuinely helpful to others. Effective use of self is essential for influencing change in an organization. This section will help you understand how your assumptions influence your behavior and your perception of others; how to counter covert dynamics in the workplace that undermine productivity; how to encourage ethical leadership; how to foster inclusion; and how to continually learn about greater self-awareness and better working relationships with colleagues.

Thinking systemically and strategically means moving beyond a focus on the individual to understand the larger organizational and environmental systems and how the dynamics of those systems impact work performance and the readiness for change. This section will explain how certain problems recur and are often made worse by quick solutions; how one decision can impact many people and set in motion a situation that can create numerous unexpected outcomes for the organization; and how to decide where best to begin fostering change—with individuals, groups, departments, the organization (policies, practices, culture, etc.), or the external market/community relationship.

Employee engagement makes a difference. HR professionals know this intuitively and so do leaders. They want employees to care about their work and actively engage with the job and the organization. But now we know that employee engagement is not just something that makes intuitive sense. It also reaps financial rewards. This section provides case studies, hard data about what is effective, and proven techniques for increasing employee engagement in the important work of the organization in order to boost productivity, quality, and commitment.

The pace of change is increasing and shows no signs of slowing down. This section brings you the best thinking from forty years of the OD Practitioner journal on:- The different kinds of change and what''s needed to achieve each one.- What you must do to see change initiatives through to completion.- The enablers that must be in place for change to succeed.- Examining change from the change recipient’s point of view.- How to establish internal change agents who can help advocate for the change at ground-level.- Lessons on how to engage in change outside Western societies.- How to handle resistance to change.

Organizations are globalizing at a frenetic rate. The world is becoming more connected each year and each generation of technology speeds up this process. What once took weeks and then days to share now can be done in minutes. This section will help you understand the dynamics of culture and diverse values in a global environment; how to manage across both virtual and physical borders; and how to sustain the performance and engagement of multi-ethnic, multifaceted employees. Also included are important insights on working in a global office space; how to use technology; how to collaborate effectively in global organizations; and “lessons learned” about cross-cultural values and leadership.