Christian Heath - Böcker

This book is based on a substantial collection of video recordings of everyday medical consultations in the UK, and offers a micro-analysis of the visual and vocal aspects of the interaction between doctors and patients. Using actual examples, accompanied by numerous illustrations, Christian Heath explores the moment-by-moment coordination of body movement and speech by and between doctor and patient. He discusses various aspects of medical examination, leave-taking, and the ways in which the participants sustain each other's attention. He also raises certain practical issues of medical work, such as the use of records and computers during the consultation, and the impact of 'bureaucratic' demands on the flow of information between doctor and patient. The book reveals the delicacy and precision which enter into the articulation and synchrony of visual behaviour and speech, and throws light on the systematics - the social organization - underlying the seeming minutiae of everyday life. In this way, it contributes both to our understanding of doctor-patient communication, and to the growing body of research on face-to-face interaction.

This book is based on a substantial collection of video recordings of everyday medical consultations in the UK, and offers a micro-analysis of the visual and vocal aspects of the interaction between doctors and patients. Using actual examples, accompanied by numerous illustrations, Christian Heath explores the moment-by-moment coordination of body movement and speech by and between doctor and patient. He discusses various aspects of medical examination, leave-taking, and the ways in which the participants sustain each other's attention. He also raises certain practical issues of medical work, such as the use of records and computers during the consultation, and the impact of 'bureaucratic' demands on the flow of information between doctor and patient. The book reveals the delicacy and precision which enter into the articulation and synchrony of visual behaviour and speech, and throws light on the systematics - the social organization - underlying the seeming minutiae of everyday life. In this way, it contributes both to our understanding of doctor-patient communication, and to the growing body of research on face-to-face interaction.

Despite the extraordinary advances in digital and communication technology over recent years, we know very little about the way these complex systems affect everyday work and interaction. This book seeks to explore these issues through a series of video-based field studies. It begins by discussing the introduction of basic information systems in general medical practice and ends with an exploration of interpersonal communication in advanced media spaces; in the process also looking at news production, the control room of London Underground and computer aided design in architectural practice. Social interaction forms a particular focus of these studies as they explore the way individuals use various tools and technologies and coordinate their actions and activities with each other. The authors also show how video-based field studies of work and interaction can inform the design, development and deployment of new technology, in this valuable new resource for academics, researchers and practitioners.

Despite the extraordinary advances in digital and communication technology over recent years, we know very little about the way these complex systems affect everyday work and interaction. This book seeks to explore these issues through a series of video-based field studies. It begins by discussing the introduction of basic information systems in general medical practice and ends with an exploration of interpersonal communication in advanced media spaces; in the process also looking at news production, the control room of London Underground and computer aided design in architectural practice. Social interaction forms a particular focus of these studies as they explore the way individuals use various tools and technologies and coordinate their actions and activities with each other. The authors also show how video-based field studies of work and interaction can inform the design, development and deployment of new technology, in this valuable new resource for academics, researchers and practitioners.

Workplace studies are of growing significance to people in a broad range of academic disciplines and professions, in particular those involved in the development of new technologies. This groundbreaking book brings together key researchers in Europe and the US to discuss critical issues in the study of the workplace and to outline developments in the field. The collection is divided into two parts. Part I contains a number of detailed case studies that not only provide an insight into the issues central to workplace studies but also some of the problems involved in carrying out such research. Part II focuses on the interrelationship between workplace studies and the design of new technologies. This book provides a valuable, multidisciplinary synthesis of the key issues and theoretical developments in workplace studies and a guide to the implications of such research for new technology design and the workplace.

Workplace studies are of growing significance to people in a broad range of academic disciplines and professions, in particular those involved in the development of new technologies. This groundbreaking book brings together key researchers in Europe and the US to discuss critical issues in the study of the workplace and to outline developments in the field. The collection is divided into two parts. Part I contains a number of detailed case studies that not only provide an insight into the issues central to workplace studies but also some of the problems involved in carrying out such research. Part II focuses on the interrelationship between workplace studies and the design of new technologies. This book provides a valuable, multidisciplinary synthesis of the key issues and theoretical developments in workplace studies and a guide to the implications of such research for new technology design and the workplace.

Each year art and antiques worth many billions of pounds are sold at auction. These auctions consist of numerous, intense episodes of social interaction through which the price of goods rapidly escalates until sold on the strike of a hammer. In this book, Christian Heath examines the fine details of interaction that arises at auctions, the talk and visible conduct of the participants and their use of various tools and technologies. He explores how auctioneers, buyers and their representatives are able to transact the sale of diversely priced goods in just seconds. Heath addresses how order, trust and competition are established at auctions and demonstrates how an economic institution of some global importance is founded upon embodied action and interaction. The analysis is based on video recordings of sales of art and antiques gathered within a range of national and international auction houses in Europe and the United States.

Each year art and antiques worth many billions of pounds are sold at auction. These auctions consist of numerous, intense episodes of social interaction through which the price of goods rapidly escalates until sold on the strike of a hammer. In this book, Christian Heath examines the fine details of interaction that arises at auctions, the talk and visible conduct of the participants and their use of various tools and technologies. He explores how auctioneers, buyers and their representatives are able to transact the sale of diversely priced goods in just seconds. Heath addresses how order, trust and competition are established at auctions and demonstrates how an economic institution of some global importance is founded upon embodied action and interaction. The analysis is based on video recordings of sales of art and antiques gathered within a range of national and international auction houses in Europe and the United States.

Originally published in 1978, Health and the Division of Labour examines problems and tensions experienced in health work. The papers analyse inter- and intra-occupational rivalry and consider the impact of new forms of managerial rationality upon the traditional divisions of tasks and prestige in health work. The issues raised here affect public policy in both Britain and the USA: Americans can profit from British work on the position of women in medicine, on unionisation and on managerialism, Britons can learn from Americans work on the political context of both social science and medicine, in looking at renal dialysis policy and at the problems of fieldwork in Latin America.

Originally published in 1978, Health and the Division of Labour examines problems and tensions experienced in health work. The papers analyse inter- and intra-occupational rivalry and consider the impact of new forms of managerial rationality upon the traditional divisions of tasks and prestige in health work. The issues raised here affect public policy in both Britain and the USA: Americans can profit from British work on the position of women in medicine, on unionisation and on managerialism, Britons can learn from Americans work on the political context of both social science and medicine, in looking at renal dialysis policy and at the problems of fieldwork in Latin America.

Originally published in 1977, Health Care and Health Knowledge presents some of the best new work being done in the field of medical sociology. Developments in the field have been prompted by both intellectual and social stimuli, and this book addresses the issue of medicine as an element in the maintenance of social order. The book studies how in the social context of medicine, health care is now a substantial element of most countries gross national product, and states that given this, there are inevitably strong pressures for state interest and stare intervention to regulate the allocation of national resources to secure the maximum social and economic returns. This has drawn the sociologist into studying medicine both as an institution and as a critical factor in the development of social policy.

Originally published in 1977, Health Care and Health Knowledge presents some of the best new work being done in the field of medical sociology. Developments in the field have been prompted by both intellectual and social stimuli, and this book addresses the issue of medicine as an element in the maintenance of social order. The book studies how in the social context of medicine, health care is now a substantial element of most countries gross national product, and states that given this, there are inevitably strong pressures for state interest and stare intervention to regulate the allocation of national resources to secure the maximum social and economic returns. This has drawn the sociologist into studying medicine both as an institution and as a critical factor in the development of social policy.

Video provides unprecedented opportunities for social science research, enabling fine-grained analysis of social organisation, culture and communication. Video in Qualitative Research provides practical guidance for students and academics on how to use video in qualitative research, how to address the problems and issues that arise in undertaking video-based field studies and how to subject video recordings to detailed scrutiny and analysis.

Heath, Hindmarsh and Luff consider the ethical and practical issues that arise in recording and gathering data as well as how video enables new and distinctive ways of presenting insights, observations and findings to both academic and practitioner audiences. The book is illustrated throughout with a wide range of case material drawn from the authors own research projects, and these cases serve to situate the practical and methodological guidance offered by the book into real research scenarios.

Video in Qualitative Research is an invaluable guide for students and researchers across the social sciences thinking of using video as part of their research.

Christian Heath is Professor of Work and Organisation, Kings College London

Jon Hindmarsh is Reader in Work Practice and Technology, Kings College London

Paul Luff is Professor in Organisations and Technology, Kings College London