D. Boyle – författare

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1 produkter

1. 

   Strategic Service Management

   Beyond the Moment of Truth

   Av D. Boyle

   Inbunden, 1990

   746 kr

   Lägg i varukorg

   Strategic Service Management is a new approach for competitive success which embraces the major developments in service management thinking over the 1980s. In this volume case studies from a wide variety of industries, both in the private and public sector, focus on the main areas of this approach: …