Veteran hospitality expert Dan Sachs interviews top business leaders to reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and to share how you can implement their techniques in your own business. For more than twenty years, Dan Sachs has helped established and emerging businesses use hospitality practices to strengthen employee moral, customer retention, and profits. In The Million Dollar Greeting, readers accompany Sachs as he travels across the United States and Canada, interviewing leaders from both large and small companies, including:

Ari Weinzweig (Zingerman’s Delicatessen)Rob Siefker (Zappos)Mike McDerment (FreshBooks)Steve Hindy (Brooklyn Brewery)Richard Coraine (Union Square Hospitality Group)Mark Hoplamazian (Hyatt Hotels)Paul Speigelman (BerylHealth)Jerrod Melman (Lettuce Entertain You Enterprises)Nick Sarillo (Nick’s Pizza & Pub)

Each of the companies featured is consistently profitable with its success directly tied to its exceptional customer service and its employees who rank their organization in the top tier of places to work in North America. The original words of the business owners, including their practices, are shared and analyzed by Sachs. Instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day hospitality is and why it matters in the digital age; what interpersonal practices, such as the use of empathy, lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups, from baby boomers to millennials; and what practices will grow increasingly critical for businesses to implement over the coming years.

Interviews with innovative business leaders and compelling case studies reveal today's best practices for customer and employee loyalty, high profits and sustainability, and a fulfilling work culture in businesses of all sizes. Dan Sachs guides established and emerging businesses as they strengthen employee morale, customer retention, and profits. In The Million Dollar Greeting, he interviews cutting-edge leaders from large and small companies that are consistently profitable with their success directly tied to exceptional customer satisfaction and employees who rank their company among the top places to work. The original words of the business owners, including their practices, are shared and analyzed by Sachs and instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day customer service is and why it matters in the digital age; what interpersonal practices lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups; and what practices will grow increasingly critical for businesses to implement over the coming years. Among the business leaders interviewed in the book and companies given as case examples are:Rob Siefker of ZapposMark Hoplamazian of Hyatt HotelsAri Weinzweig of Zingerman’s DelicatessenSteve Hindy of Brooklyn BreweryMike McDerment of FreshBooksRichard Coraine of Union Square Hospitality GroupPaul Speigelman of BerylHealthJerrod Melman of Lettuce Entertain You EnterprisesNick Sarillo of Nick’s Pizza & Pub For all entrepreneurs, managers, and employees eager to see their company thrive, this insightful volume reveals how to make your business stand out from competitive companies, how to be effective in your position, and how to make sure fulfillment and success define your business in today’s competitive climate and for years to come.

Veteran hospitality expert Dan Sachs interviews top business leaders to reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and to share how you can implement their techniques in your own business. For more than twenty years, Dan Sachs has helped established and emerging businesses use hospitality practices to strengthen employee moral, customer retention, and profits. In The Million Dollar Greeting, readers accompany Sachs as he travels across the United States and Canada, interviewing leaders from both large and small companies, including:

Ari Weinzweig (Zingerman’s Delicatessen)Rob Siefker (Zappos)Mike McDerment (FreshBooks)Steve Hindy (Brooklyn Brewery)Richard Coraine (Union Square Hospitality Group)Mark Hoplamazian (Hyatt Hotels)Paul Speigelman (BerylHealth)Jerrod Melman (Lettuce Entertain You Enterprises)Nick Sarillo (Nick’s Pizza & Pub)

Each of the companies featured is consistently profitable with its success directly tied to its exceptional customer service and its employees who rank their organization in the top tier of places to work in North America. The original words of the business owners, including their practices, are shared and analyzed by Sachs. Instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day hospitality is and why it matters in the digital age; what interpersonal practices, such as the use of empathy, lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups, from baby boomers to millennials; and what practices will grow increasingly critical for businesses to implement over the coming years.

Interviews with innovative business leaders and compelling case studies reveal today's best practices for customer and employee loyalty, high profits and sustainability, and a fulfilling work culture in businesses of all sizes. Dan Sachs guides established and emerging businesses as they strengthen employee morale, customer retention, and profits. In The Million Dollar Greeting, he interviews cutting-edge leaders from large and small companies that are consistently profitable with their success directly tied to exceptional customer satisfaction and employees who rank their company among the top places to work. The original words of the business owners, including their practices, are shared and analyzed by Sachs and instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day customer service is and why it matters in the digital age; what interpersonal practices lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups; and what practices will grow increasingly critical for businesses to implement over the coming years. Among the business leaders interviewed in the book and companies given as case examples are:Rob Siefker of ZapposMark Hoplamazian of Hyatt HotelsAri Weinzweig of Zingerman’s DelicatessenSteve Hindy of Brooklyn BreweryMike McDerment of FreshBooksRichard Coraine of Union Square Hospitality GroupPaul Speigelman of BerylHealthJerrod Melman of Lettuce Entertain You EnterprisesNick Sarillo of Nick’s Pizza & Pub For all entrepreneurs, managers, and employees eager to see their company thrive, this insightful volume reveals how to make your business stand out from competitive companies, how to be effective in your position, and how to make sure fulfillment and success define your business in today’s competitive climate and for years to come.