Daniela – författare

Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction. Maximizing Management Performance and Quality with Service Analytics offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management. This book is for practitioners engaged in IT service management who are interested in delivering high-quality and cost-competitive IT services, as well as academic and industrial researchers in the fields of information technology and computer science who are advancing data analysis, modeling, and optimization methods to new emerging fields.

Treasured Words" is full of life experiences that each one of us has encountered in life in one way or another. The feelings will overwhelm you after reading any one of the poems. This book was made in hopes to give advice, bring back wonderful moments in your life, or to help those who have feelings but just don''t know how to express them. Upon completion of reading this book, you will be left with the sense of wondering if there will be a sequel.

"Un Tesoro De Palabras" esta llena de experiencias de la vida que cada uno de nosotros encuentra de una u otra manera. Los sentimientos impresionantes despues de leer cualquier poema. Este libro fue hecho con esperanza de dar consejo, vuelven los momentos maravillosos en tu vida, o para ayudar aquellos que tienen sentimientos y no saben como expresarlos. Sobre terminacion de leer este libro, estaras dejando con el sentido de pensar si adelante hay una continuacion.

The prison population is a social group with a high level of digital divide. These individuals need to acquire digital skills for their future integration into society. As such, there is need for studies that can contribute with knowledge and intervention models to promote digital integration of prisoners in a system with very strict rules. Infocommunication Skills as a Rehabilitation and Social Reintegration Tool for Inmates provides innovative insights into the ways to promote digital literacy in a prison context to promote better social integration of inmates facing the end of their sentences. It also explores the work of intervention tools, social inclusion of female inmates, and policies of information literacy. It is designed for academicians, professionals, and graduate-level students seeking research centered on the promotion of digital literacy in prison systems.