Darren Hill – författare

A practical toolkit for handling workplace conflict and difficult conversations

Dealing with the Tough Stuff is the business leader''s critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour — both verbal and nonverbal — this book is packed full of practical and pragmatic strategies for managing conflict situations. You''ll learn a variety of diagnostics, models and processes that you can start using today, and you''ll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces. Backed by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately.

The human element plays a large part in the manager''s role, yet many lack the training needed to deal with people effectively. This book helps you understand what makes people tick, and helps you develop the human skills you need to manage.

Achieve clarity and directness in your communications Deal with anger, stubbornness and defensiveness Develop the skills to manage immediate crises Set priorities, and build a foundation of strong communication

Avoiding the tough stuff can be extremely costly for managers, staff and the business as a whole. No one enjoys these conversations, but they are inevitable — and the right set of skills goes a long way toward making them run smoothly, with greater results out the other side. Dealing with the Tough Stuff is your indispensable primer on human behaviour, and effectively navigating tough conversations at work.

A practical toolkit for handling workplace conflict and difficult conversations

Dealing with the Tough Stuff is the business leader''s critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour — both verbal and nonverbal — this book is packed full of practical and pragmatic strategies for managing conflict situations. You''ll learn a variety of diagnostics, models and processes that you can start using today, and you''ll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces. Backed by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately.

The human element plays a large part in the manager''s role, yet many lack the training needed to deal with people effectively. This book helps you understand what makes people tick, and helps you develop the human skills you need to manage.

Achieve clarity and directness in your communications Deal with anger, stubbornness and defensiveness Develop the skills to manage immediate crises Set priorities, and build a foundation of strong communication

Avoiding the tough stuff can be extremely costly for managers, staff and the business as a whole. No one enjoys these conversations, but they are inevitable — and the right set of skills goes a long way toward making them run smoothly, with greater results out the other side. Dealing with the Tough Stuff is your indispensable primer on human behaviour, and effectively navigating tough conversations at work.

Bring out the best in your hybrid team with this invaluable resource

Work from Anywhere delivers practical strategies and actionable guidance on how to develop a high performing team and business in a remote and distributed environment. Accomplished authors, behavioural experts, and fast-growth business leaders, Alison and Darren Hill, show you how to craft business and culture strategies to bring out the best in your hybrid and remote team members by focusing on both performance and people.

You''ll learn how to:

Understand the unique psychology, methodology, and technology that makes hybrid teams excel Develop strategies for embedding high performance across your team, no matter where they''re located Create rhythms and rituals to keep your team highly motivated and on task, and avoid disengagement

The ability to work from anywhere is no longer just a HR conversation, it is an Executive conversation. Perfect for business leaders working with hybrid teams, Work from Anywhere is also ideal for organizational development executives, cultural transition leaders, business leaders, and entrepreneurs who are responsible for ensuring that employees consistently perform at their best, regardless of location.

Bring out the best in your hybrid team with this invaluable resource

Work from Anywhere delivers practical strategies and actionable guidance on how to develop a high performing team and business in a remote and distributed environment. Accomplished authors, behavioural experts, and fast-growth business leaders, Alison and Darren Hill, show you how to craft business and culture strategies to bring out the best in your hybrid and remote team members by focusing on both performance and people.

You''ll learn how to:

Understand the unique psychology, methodology, and technology that makes hybrid teams excel Develop strategies for embedding high performance across your team, no matter where they''re located Create rhythms and rituals to keep your team highly motivated and on task, and avoid disengagement

The ability to work from anywhere is no longer just a HR conversation, it is an Executive conversation. Perfect for business leaders working with hybrid teams, Work from Anywhere is also ideal for organizational development executives, cultural transition leaders, business leaders, and entrepreneurs who are responsible for ensuring that employees consistently perform at their best, regardless of location.

In the UK it is estimated that a third of patients in mental health services have a substance abuse problem, and that half of patients in drug and alcohol services have a mental health problem. Part of Palgrave's Foundations of Mental Health series, this book explores the intertwined issues of substance use and mental health as a social phenomenon and offers a critical, informative guide to understanding dual diagnosis. Written by authors with extensive experience within mental health and drug treatment services, Working with Dual Diagnosis explores areas that are key to understanding the relationship between the two, including: - Models for understanding substance use, mental health and the correlation of complex social and psychological factors- Treatment processes for working with individuals, groups and families and within a community setting- The historical social, political, economic and legislative context of mental health and substance use- Practice implications for dual diagnosis, including how practitioners can work with and promote better treatment, after care and support for those experiencing dual diagnosis issues.Enriched with reflective exercises, case studies and key points, this book will inform all work related to dual diagnosis populations within health, social and criminal justice service, and is an essential text for social work, nursing, occupational therapy and probation students.

In the UK it is estimated that a third of patients in mental health services have a substance abuse problem, and that half of patients in drug and alcohol services have a mental health problem. Part of Palgrave''s Foundations of Mental Health series, this book explores the intertwined issues of substance use and mental health as a social phenomenon and offers a critical, informative guide to understanding dual diagnosis. Written by authors with extensive experience within mental health and drug treatment services, Working with Dual Diagnosis explores areas that are key to understanding the relationship between the two, including: - Models for understanding substance use, mental health and the correlation of complex social and psychological factors- Treatment processes for working with individuals, groups and families and within a community setting- The historical social, political, economic and legislative context of mental health and substance use- Practice implications for dual diagnosis, including how practitioners can work with and promote better treatment, after care and support for those experiencing dual diagnosis issues.Enriched with reflective exercises, case studies and key points, this book will inform all work related to dual diagnosis populations within health, social and criminal justice service, and is an essential text for social work, nursing, occupational therapy and probation students.

This engaging and accessible introduction to social work encourages reflective learning in preparation for practice. Direct linking of key concepts to professional standards ensures that students are able to build up an understanding through context and reflective points, and with an emphasis on diversity, ideology, and preparing for practice, students will benefit from both practical and theoretical guidance. Sections are designed to work as both integrated and standalone resources and the flexible methodology will support a range of courses and learning techniques.

This engaging and accessible introduction to social work encourages reflective learning in preparation for practice. Direct linking of key concepts to professional standards ensures that students are able to build up an understanding through context and reflective points, and with an emphasis on diversity, ideology, and preparing for practice, students will benefit from both practical and theoretical guidance. Sections are designed to work as both integrated and standalone resources and the flexible methodology will support a range of courses and learning techniques.

As a social worker, you must make sense of complex situations and determine the needs of various individuals. As star constellations offer a guide by which to navigate, social work theories offer ways to make sense of practice. Tackling the major theories used within social work, this book gives a concise and engaging overview of how practice is influenced by each approach described. The book outlines the origins and historical context of social work, which allows the reader to see how theoretical fashions have changed and adapted to certain times, and offers advice on the best way forward for the modern-day social worker. Packed with thought-provoking case studies and reflective questions on each topic, readers will be encouraged to question the theories outlined – a skill crucial to being a truly effective social work practitioner. The book is ideal for quick reference in lectures, on placement or in practice. Whether you’re a student, a newly qualified social worker or a ‘seasoned’ professional, you will return to this indispensable text time and time again.A Brief Introduction to Social Work Theory is also available in audiobook format from audiobook retailers.

As a social worker, you must make sense of complex situations and determine the needs of various individuals. As star constellations offer a guide by which to navigate, social work theories offer ways to make sense of practice. Tackling the major theories used within social work, this book gives a concise and engaging overview of how practice is influenced by each approach described. The book outlines the origins and historical context of social work, which allows the reader to see how theoretical fashions have changed and adapted to certain times, and offers advice on the best way forward for the modern-day social worker. Packed with thought-provoking case studies and reflective questions on each topic, readers will be encouraged to question the theories outlined – a skill crucial to being a truly effective social work practitioner. The book is ideal for quick reference in lectures, on placement or in practice. Whether you’re a student, a newly qualified social worker or a ‘seasoned’ professional, you will return to this indispensable text time and time again.A Brief Introduction to Social Work Theory is also available in audiobook format from audiobook retailers.

As a social worker, you must make sense of complex situations and determine the needs of various individuals. As star constellations offer a guide by which to navigate, social work theories offer ways to make sense of practice. Tackling the major theories used within social work, this book gives a concise and engaging overview of how practice is influenced by each approach described. The book outlines the origins and historical context of social work, which allows the reader to see how theoretical fashions have changed and adapted to certain times, and offers advice on the best way forward for the modern-day social worker. Packed with thought-provoking case studies and reflective questions on each topic, readers will be encouraged to question the theories outlined – a skill crucial to being a truly effective social work practitioner. The book is ideal for quick reference in lectures, on placement or in practice. Whether you''re a student, a newly qualified social worker or a ''seasoned'' professional, you will return to this indispensable text time and time again.A Brief Introduction to Social Work Theory is also available in audiobook format from audiobook retailers.

As a social worker, you must make sense of complex situations and determine the needs of various individuals. As star constellations offer a guide by which to navigate, social work theories offer ways to make sense of practice. Tackling the major theories used within social work, this book gives a concise and engaging overview of how practice is influenced by each approach described. The book outlines the origins and historical context of social work, which allows the reader to see how theoretical fashions have changed and adapted to certain times, and offers advice on the best way forward for the modern-day social worker. Packed with thought-provoking case studies and reflective questions on each topic, readers will be encouraged to question the theories outlined – a skill crucial to being a truly effective social work practitioner. The book is ideal for quick reference in lectures, on placement or in practice. Whether you''re a student, a newly qualified social worker or a ''seasoned'' professional, you will return to this indispensable text time and time again.A Brief Introduction to Social Work Theory is also available in audiobook format from audiobook retailers.