David Gardiner – författare

All businesses strive for excellence in today’s technology-based environment in which customers want solutions at the touch of a button. This highly regarded textbook provides in-depth coverage of the principles of operations and supply chain management and explains how to design, implement, and maintain processes for sustainable competitive advantage. This text offers a unique combination of theory and practice with a strategic, results-driven approach.Now in its fourth edition, Operations Management for Business Excellence has been updated to reflect major advances and future trends in supply chain management. A new chapter on advanced supply chain concepts covers novel logistics technology, information systems, customer proximity, sustainability, and the use of multiple sales channels. As a platform for discussion, the exploration of future trends includes self-driving vehicles, automation and robotics, and omnichannel retailing. Features include: A host of international case studies and examples to demonstrate how theory translates to practice, including Airbus, Hewlett Packard, Puma, and Toyota. A consistent structure to aid learning and retention: Each chapter begins with a detailed set of learning objectives and finishes with a chapter summary, a set of discussion questions and a list of key terms.Fully comprehensive with an emphasis on the practical, this textbook should be core reading for advanced undergraduate and postgraduate students of operations management and supply chain management. It would also appeal to executives who desire an understanding of how to achieve and maintain ‘excellence’ in business. Online resources include lecture slides, a glossary, test questions, downloadable figures, and a bonus chapter on project management.

All businesses strive for excellence in today’s technology-based environment in which customers want solutions at the touch of a button. This highly regarded textbook provides in-depth coverage of the principles of operations and supply chain management and explains how to design, implement, and maintain processes for sustainable competitive advantage. This text offers a unique combination of theory and practice with a strategic, results-driven approach.Now in its fourth edition, Operations Management for Business Excellence has been updated to reflect major advances and future trends in supply chain management. A new chapter on advanced supply chain concepts covers novel logistics technology, information systems, customer proximity, sustainability, and the use of multiple sales channels. As a platform for discussion, the exploration of future trends includes self-driving vehicles, automation and robotics, and omnichannel retailing. Features include: A host of international case studies and examples to demonstrate how theory translates to practice, including Airbus, Hewlett Packard, Puma, and Toyota. A consistent structure to aid learning and retention: Each chapter begins with a detailed set of learning objectives and finishes with a chapter summary, a set of discussion questions and a list of key terms.Fully comprehensive with an emphasis on the practical, this textbook should be core reading for advanced undergraduate and postgraduate students of operations management and supply chain management. It would also appeal to executives who desire an understanding of how to achieve and maintain ‘excellence’ in business. Online resources include lecture slides, a glossary, test questions, downloadable figures, and a bonus chapter on project management.

In a context of heightened global disruption, accelerating digital transformation, and increasing sustainability imperatives, the fifth edition of Operations Management for Business Excellence provides a contemporary and analytically grounded framework for understanding how operations and supply chain management contribute to long-term organisational performance.The text integrates foundational principles of operations and supply chain management with recent developments in automation, artificial intelligence, robotics, connected systems, and real-time analytics. It examines how these technologies are reshaping operational decision-making, blurring traditional boundaries between planning and execution, and raising new questions concerning governance, ethics, and the role of human judgement in technology-enabled systems. Each chapter combines conceptual clarity with applied examples, linking operations strategy to practical challenges such as warehouse design in the era of Industry 5.0, omnichannel logistics, returns management, and supply network resilience. A consistent five-pillar strategic framework – adaptability, customer-driven innovation, continuous competitive recalibration, proactive risk management, and workforce empowerment – provides a structured lens through which advanced supply chain concepts are analysed.Written for undergraduate and postgraduate students, executives, and practitioners, the book balances analytical rigour with accessibility. It encourages critical evaluation of how organisations can design effective, resilient, and responsible operations, positioning operations management as a discipline that integrates people, technology, and sustainability to create enduring value.