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1 produkter
Measure of Library Excellence
Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality
Av Despina Dapias Wilson, Theresa Del Tufo m. fl.
Häftad, 2007
593 kr
Lägg i varukorg
Today's libraries are facing continually increasing challenges regarding information organization, consumer presentation and, on a financial level, taxpayer accountability. Analyzing and upgrading library services while staying within a limited budget is a problem which concerns many librarians. …
