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3 produkter
3 produkter
E-bok
Engelska, 20102 933 kr
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Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to close this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with practical implementation solutions, this book gives both scientists and practical experts insight into the different facets of IT service quality management.
E-bok
PDF, Engelska, 20102 925 kr
Läs direkt efter köp
Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to close this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with practical implementation solutions, this book gives both scientists and practical experts insight into the different facets of IT service quality management.
Inbunden, Engelska, 1997
1 762 kr
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This is a comprehensive reference on the basic concepts, methodologies, and information sources dealing with materials selection and its integration with engineering design processes. It fills the need for a fundamental engineering reference work that bridges the gap between design and materials engineering. The design process is treated in considerable depth, with coverage oriented toward providing materials professionals with a greater understanding of the total environment in which they work. Contents include: The Design Process; Criteria and Concepts in Design; Design Tools; The Materials Selection Process; Effects of Composition; Processing, and Structure of Materials Properties; Properties Versus; Performance of Materials; Manufacturing Aspects of Design.