Dmytro Ageyev – författare

Building on the authors’ previous work, this book addresses key processes and procedures used in information/data processing and management. Modern methods of business information processing, which draw on artificial intelligence, big data, and cloud-based storage and processing, are opening exciting new opportunities for doing business on the basis of information technologies. Thus, in this third book, the authors continue to explore various aspects – technological as well as business and social – of the information industries. Further, they analyze the challenges and opportunities entailed by these kinds of business.

This book addresses the challenges and opportunities of information/data processing and management. It also covers a range of methods, techniques and strategies for making it more efficient, approaches to increasing its usage, and ways to minimize information/data loss while improving customer satisfaction.

Information and Communication Technologies (ICTs) and the Service Systems associated with them have had an enormous impact on businesses and our day-to-day lives over the past three decades, and continue to do so. This development has led to the emergence of new application areas and relevant disciplines, which in turn present new challenges and opportunities for service system usage.

The book provides practical insights into various aspects of ICT technologies for service systems: