Harness the Power of Your MostValuable Resource—Your Workforce!

Process improvement approaches likeSix Sigma and Lean Enterprise haveworked wonders for countless organizations,but in the drive for true excellence,these approaches are only one important partof the formula.

Building Engaged Team Performanceexplains the next wave of businessimprovement: driving breakthrough gains byintegrating process improvement with “thepeople side” of performance.

Breaking new ground in the world oforganizational improvement, performance managementexpert Dodd Starbird teams upwith Roland Cavanagh, coauthor of the bestsellingThe Six Sigma Way, to present a systemfor aligning and optimizing processes andthe efforts of any organization’s most valuableasset: people.

Combining the principles from TotalQuality Management (TQM), Six Sigma,Lean, and Socio-Technical Systems, EngagedTeam Performance helps you harness the massivepotential of human performance that isnot captured by process improvements alone.Illustrated through real-life stories, BuildingEngaged Team Performance offers a stepby-step program that shows you how youcan more than double the productivity of yourbusiness. The authors’ client examples are adiverse group of transactional and manufacturingorganizations that have used EngagedTeam Performance to:

Increase employee efficiency by 50%and save millions of dollarsConsistently deliver on criticalcustomer requirementsProvide visual data for instantdecision making• Create realistic staffing modelsfor sustainable capacityEstablish standards for both team andindividual performanceDevelop leadership that facilitates teamownership of execution

Building Engaged Team Performance providesthe tools for building a superior systemthat optimizes effectiveness of outcomes forcustomers and efficiency of resource usage.Never before have human performance andprocess improvement been so closely linked ina single, sustainable method. Catch the nextwave of business improvement with EngagedTeam Performance.

Praise for Building Engaged Team Performance

“The Engaged Team Performance effort that we undertook has allowed us toreshape our process from start to finish and improve both productivity andthe communication among multiple departments.”Art Bacci, President & CEO, Principal Bank

“This book provides practical insights on building competencies of changeleaders throughout the organization.”Dr. William D. Trotter, Managing Director,Association of Internal Management Consultants (AIMC)

“By embedding these concepts into organizational culture, systems, and processes,a group of individuals may become a winning team.”Dan Bell, President, Canon Information Technology Services

“When I led a division at GE during the heyday of Six Sigma, process excellenceand team performance were both critical; yet they were considered differentdisciplines, supported by separate infrastructure. Engaged Team Performancecombines and aligns the best of both, and it delivers even betterresults.”C. Lewis Fain, President, Mortgage Payment Protection, Inc.

“If your strategic vision includes words like growth, customer loyalty,value creation, responsiveness, quality, expertise, partnership, accountability,efficiency, or best in class, then Building Engaged Team Performance has tobe part of the foundation. Without it you’re just creating a house of cards.”Rick Larson, CEO, VFD Technologies

Harness the Power of Your Most Valuable Resource—Your Workforce!

Process improvement approaches like Six Sigma and Lean Enterprise have worked wonders for countless organizations, but in the drive for true excellence, these approaches are only one important part of the formula.

Building Engaged Team Performance explains the next wave of business improvement: driving breakthrough gains by integrating process improvement with “the people side” of performance.

Breaking new ground in the world of organizational improvement, performance management expert Dodd Starbird teams up with Roland Cavanagh, coauthor of the bestselling The Six Sigma Way, to present a system for aligning and optimizing processes and the efforts of any organization’s most valuable asset: people.

Combining the principles from Total Quality Management (TQM), Six Sigma, Lean, and Socio-Technical Systems, Engaged Team Performance helps you harness the massive potential of human performance that is not captured by process improvements alone. Illustrated through real-life stories, Building Engaged Team Performance offers a stepby- step program that shows you how you can more than double the productivity of your business. The authors’ client examples are a diverse group of transactional and manufacturing organizations that have used Engaged Team Performance to:

Increase employee efficiency by 50% and save millions of dollarsConsistently deliver on critical customer requirementsProvide visual data for instant decision making• Create realistic staffing models for sustainable capacityEstablish standards for both team and individual performanceDevelop leadership that facilitates team ownership of execution

Building Engaged Team Performance provides the tools for building a superior system that optimizes effectiveness of outcomes for customers and efficiency of resource usage. Never before have human performance and process improvement been so closely linked in a single, sustainable method. Catch the next wave of business improvement with Engaged Team Performance.

Praise for Building Engaged Team Performance

“The Engaged Team Performance effort that we undertook has allowed us to reshape our process from start to finish and improve both productivity and the communication among multiple departments.”Art Bacci, President & CEO, Principal Bank

“This book provides practical insights on building competencies of change leaders throughout the organization.”Dr. William D. Trotter, Managing Director, Association of Internal Management Consultants (AIMC)

“By embedding these concepts into organizational culture, systems, and processes, a group of individuals may become a winning team.”Dan Bell, President, Canon Information Technology Services

“When I led a division at GE during the heyday of Six Sigma, process excellence and team performance were both critical; yet they were considered different disciplines, supported by separate infrastructure. Engaged Team Performance combines and aligns the best of both, and it delivers even better results.”C. Lewis Fain, President, Mortgage Payment Protection, Inc.

“If your strategic vision includes words like growth, customer loyalty, value creation, responsiveness, quality, expertise, partnership, accountability, efficiency, or best in class, then Building Engaged Team Performance has to be part of the foundation. Without it you’re just creating a house of cards.”Rick Larson, CEO, VFD Technologies

Has your organization tried Lean already? If so, you surely see and feel the Joy of Lean in your workplace now, right?Don''t worry. If you''re not quite to joy yet, you''re not alone.As it attracts more and more attention as a successful business philosophy that can improve results in any type of organization, lean has still sometimes been misunderstood as a method for just cutting expenses. The useful ideas of eliminating waste and driving greater efficiency can pick up a negative spin, with perceptions of job cuts, employees doing more with less, and managers squeezing more productivity from each person. None of that sounds very joyful.But it doesn''t have to be that way. This book will show leaders how to cultivate a positive Lean Culture of Excellence that creates value for customers, profitable growth for businesses, sustainable cost reduction, and fulfilling jobs for employees.Lean Culture means empowerment.Lean Culture means better value for the customer.Lean Culture means better performance for the organization.Lean Culture means a more engaging, rewarding, and yes, even joyful role for each employee.And Lean Culture provides the competitive advantages that a team needs to survive and grow.We call the approach Lean Engaged Team Performance (Lean ETP). It''s a purposeful combination of value innovation, process excellence, performance measures, team goals, collaborative norms, organizational structure, enabling technology, and most of all, visionary leadership. And it''s hard to achieve and even harder to sustain, but it''s worth the journey!Praise for The Joy of Lean"For a young growth company, the self-discipline of Engaged Team Performance and a commitment to process improvement do not initially sound too joyful. But all we needed was one team to try. Our leaders and employees came together… operating at the best service levels we had ever achieved."Jana Schmidt, President and CEO, Ecova, Inc."Life is supposed to be an adventure, and work is a core part of that journey. The Joy of Lean will help you develop a culture where everyone takes joy in coming to work every day to contribute something that will change the world for the better."Dr. Fred Moll, co-founder and CEO, Auris Surgical Robotics, and co-founder of Intuitive Surgical"The Joy of Lean provides practical advice that every organization should follow when pursuing a Lean transformation. Dodd Starbird delivers the content in an easy to understand, even humorous way that makes this an important and enjoyable read for anyone, not just leaders for whom the book is most intended."Drew Locher, author of Lean Office and Service Simplified"Dodd Starbird fixes the limitations of most Lean implementations by shifting focus from eliminating waste to achieving excellence, and it''s spot on!"David Marquet, author of Turn the Ship Around!"At its heart,The Joy of Lean is about leaders building relationships: relationships with your customer and with your employees. Engaged Team Performance is all about empowering your employees to demonstrate care while attracting new customers, strengthening client relationships, or delivering products and services every day. The Joy of Lean provides the key to any successful business."Art Bacci, Head Hong Kong Group, Principal International"Business, especially a growing business, is ultimately about people working with people. The Joy of Lean outlines key principles for driving a culture of business performance. Working with Dodd Starbird''s ETP principles, we have been able to deliver sustainable value to our business, and our teams remain engaged."Beth Rothwell, President, VfD Companies

Harness the Power of Your MostValuable Resource—Your Workforce!

Process improvement approaches likeSix Sigma and Lean Enterprise haveworked wonders for countless organizations,but in the drive for true excellence,these approaches are only one important partof the formula.

Building Engaged Team Performanceexplains the next wave of businessimprovement: driving breakthrough gains byintegrating process improvement with “thepeople side” of performance.

Breaking new ground in the world oforganizational improvement, performance managementexpert Dodd Starbird teams upwith Roland Cavanagh, coauthor of the bestsellingThe Six Sigma Way, to present a systemfor aligning and optimizing processes andthe efforts of any organization’s most valuableasset: people.

Combining the principles from TotalQuality Management (TQM), Six Sigma,Lean, and Socio-Technical Systems, EngagedTeam Performance helps you harness the massivepotential of human performance that isnot captured by process improvements alone.Illustrated through real-life stories, BuildingEngaged Team Performance offers a stepby-step program that shows you how youcan more than double the productivity of yourbusiness. The authors’ client examples are adiverse group of transactional and manufacturingorganizations that have used EngagedTeam Performance to:

Increase employee efficiency by 50%and save millions of dollarsConsistently deliver on criticalcustomer requirementsProvide visual data for instantdecision making• Create realistic staffing modelsfor sustainable capacityEstablish standards for both team andindividual performanceDevelop leadership that facilitates teamownership of execution

Building Engaged Team Performance providesthe tools for building a superior systemthat optimizes effectiveness of outcomes forcustomers and efficiency of resource usage.Never before have human performance andprocess improvement been so closely linked ina single, sustainable method. Catch the nextwave of business improvement with EngagedTeam Performance.

Praise for Building Engaged Team Performance

“The Engaged Team Performance effort that we undertook has allowed us toreshape our process from start to finish and improve both productivity andthe communication among multiple departments.”Art Bacci, President & CEO, Principal Bank

“This book provides practical insights on building competencies of changeleaders throughout the organization.”Dr. William D. Trotter, Managing Director,Association of Internal Management Consultants (AIMC)

“By embedding these concepts into organizational culture, systems, and processes,a group of individuals may become a winning team.”Dan Bell, President, Canon Information Technology Services

“When I led a division at GE during the heyday of Six Sigma, process excellenceand team performance were both critical; yet they were considered differentdisciplines, supported by separate infrastructure. Engaged Team Performancecombines and aligns the best of both, and it delivers even betterresults.”C. Lewis Fain, President, Mortgage Payment Protection, Inc.

“If your strategic vision includes words like growth, customer loyalty,value creation, responsiveness, quality, expertise, partnership, accountability,efficiency, or best in class, then Building Engaged Team Performance has tobe part of the foundation. Without it you’re just creating a house of cards.”Rick Larson, CEO, VFD Technologies

Harness the Power of Your Most Valuable Resource—Your Workforce!

Process improvement approaches like Six Sigma and Lean Enterprise have worked wonders for countless organizations, but in the drive for true excellence, these approaches are only one important part of the formula.

Building Engaged Team Performance explains the next wave of business improvement: driving breakthrough gains by integrating process improvement with “the people side” of performance.

Breaking new ground in the world of organizational improvement, performance management expert Dodd Starbird teams up with Roland Cavanagh, coauthor of the bestselling The Six Sigma Way, to present a system for aligning and optimizing processes and the efforts of any organization’s most valuable asset: people.

Combining the principles from Total Quality Management (TQM), Six Sigma, Lean, and Socio-Technical Systems, Engaged Team Performance helps you harness the massive potential of human performance that is not captured by process improvements alone. Illustrated through real-life stories, Building Engaged Team Performance offers a stepby- step program that shows you how you can more than double the productivity of your business. The authors’ client examples are a diverse group of transactional and manufacturing organizations that have used Engaged Team Performance to:

Increase employee efficiency by 50% and save millions of dollarsConsistently deliver on critical customer requirementsProvide visual data for instant decision making• Create realistic staffing models for sustainable capacityEstablish standards for both team and individual performanceDevelop leadership that facilitates team ownership of execution

Building Engaged Team Performance provides the tools for building a superior system that optimizes effectiveness of outcomes for customers and efficiency of resource usage. Never before have human performance and process improvement been so closely linked in a single, sustainable method. Catch the next wave of business improvement with Engaged Team Performance.

Praise for Building Engaged Team Performance

“The Engaged Team Performance effort that we undertook has allowed us to reshape our process from start to finish and improve both productivity and the communication among multiple departments.”Art Bacci, President & CEO, Principal Bank

“This book provides practical insights on building competencies of change leaders throughout the organization.”Dr. William D. Trotter, Managing Director, Association of Internal Management Consultants (AIMC)

“By embedding these concepts into organizational culture, systems, and processes, a group of individuals may become a winning team.”Dan Bell, President, Canon Information Technology Services

“When I led a division at GE during the heyday of Six Sigma, process excellence and team performance were both critical; yet they were considered different disciplines, supported by separate infrastructure. Engaged Team Performance combines and aligns the best of both, and it delivers even better results.”C. Lewis Fain, President, Mortgage Payment Protection, Inc.

“If your strategic vision includes words like growth, customer loyalty, value creation, responsiveness, quality, expertise, partnership, accountability, efficiency, or best in class, then Building Engaged Team Performance has to be part of the foundation. Without it you’re just creating a house of cards.”Rick Larson, CEO, VFD Technologies

Has your organization tried Lean already? If so, you surely see and feel the Joy of Lean in your workplace now, right?Don''t worry. If you''re not quite to joy yet, you''re not alone.As it attracts more and more attention as a successful business philosophy that can improve results in any type of organization, lean has still sometimes been misunderstood as a method for just cutting expenses. The useful ideas of eliminating waste and driving greater efficiency can pick up a negative spin, with perceptions of job cuts, employees doing more with less, and managers squeezing more productivity from each person. None of that sounds very joyful.But it doesn''t have to be that way. This book will show leaders how to cultivate a positive Lean Culture of Excellence that creates value for customers, profitable growth for businesses, sustainable cost reduction, and fulfilling jobs for employees.Lean Culture means empowerment.Lean Culture means better value for the customer.Lean Culture means better performance for the organization.Lean Culture means a more engaging, rewarding, and yes, even joyful role for each employee.And Lean Culture provides the competitive advantages that a team needs to survive and grow.We call the approach Lean Engaged Team Performance (Lean ETP). It''s a purposeful combination of value innovation, process excellence, performance measures, team goals, collaborative norms, organizational structure, enabling technology, and most of all, visionary leadership. And it''s hard to achieve and even harder to sustain, but it''s worth the journey!Praise for The Joy of Lean"For a young growth company, the self-discipline of Engaged Team Performance and a commitment to process improvement do not initially sound too joyful. But all we needed was one team to try. Our leaders and employees came together… operating at the best service levels we had ever achieved."Jana Schmidt, President and CEO, Ecova, Inc."Life is supposed to be an adventure, and work is a core part of that journey. The Joy of Lean will help you develop a culture where everyone takes joy in coming to work every day to contribute something that will change the world for the better."Dr. Fred Moll, co-founder and CEO, Auris Surgical Robotics, and co-founder of Intuitive Surgical"The Joy of Lean provides practical advice that every organization should follow when pursuing a Lean transformation. Dodd Starbird delivers the content in an easy to understand, even humorous way that makes this an important and enjoyable read for anyone, not just leaders for whom the book is most intended."Drew Locher, author of Lean Office and Service Simplified"Dodd Starbird fixes the limitations of most Lean implementations by shifting focus from eliminating waste to achieving excellence, and it''s spot on!"David Marquet, author of Turn the Ship Around!"At its heart,The Joy of Lean is about leaders building relationships: relationships with your customer and with your employees. Engaged Team Performance is all about empowering your employees to demonstrate care while attracting new customers, strengthening client relationships, or delivering products and services every day. The Joy of Lean provides the key to any successful business."Art Bacci, Head Hong Kong Group, Principal International"Business, especially a growing business, is ultimately about people working with people. The Joy of Lean outlines key principles for driving a culture of business performance. Working with Dodd Starbird''s ETP principles, we have been able to deliver sustainable value to our business, and our teams remain engaged."Beth Rothwell, President, VfD Companies