Duncan Kitchin – författare

The authors of this book provide clear guidelines on the many aspects of knowledge, skill and management expertise increasingly required by all counselling services. Due consideration and detailed advice is given on a broad range of essential issues, from setting up a counselling service to customer relations and quality control.

Topics examined include: implications of funding; budgeting; staffing; location and furnishing of premises; daily working routines; how to ensure a competent, professional, safe and ethical working practice; and the sheer complexities of being a manager of therapists.

The authors of this book provide clear guidelines on the many aspects of knowledge, skill and management expertise increasingly required by all counselling services. Due consideration and detailed advice is given on a broad range of essential issues, from setting up a counselling service to customer relations and quality control.

Topics examined include: implications of funding; budgeting; staffing; location and furnishing of premises; daily working routines; how to ensure a competent, professional, safe and ethical working practice; and the sheer complexities of being a manager of therapists.

An Introduction to Organisational Behaviour for Managers and Engineers: A Group and Multicultural Approach gives a comprehensive overview of how organisations work, with a special focus on group and team working, and issues of diversity and intercultural management. This second edition has been updated throughout, drawing on the latest literature, along with: a new chapter on organisational change, a process which all managers and engineers will encounter on the job; case studies and illustrations showing theories in action; more cross-referencing between chapters, showing how topics are interlinked.This concise textbook not only provides a practical introduction to organisational behaviour for management students, but is also specifically geared towards the needs of engineering students and professionals.