Ellen Altman – författare
Visar alla böcker från författaren Ellen Altman. Handla med fri frakt och snabb leverans.
5 produkter
Assessing Service Quality
Satisfying the Expectations of Library Customers
Av Peter Hernon, Ellen Altman m. fl.
Häftad, 2015
839 kr
Lägg i varukorg
Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious …
Service Quality in Academic Libraries
Inbunden, 1996
1407 kr
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Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new …
Service Quality in Academic Libraries
Häftad, 1996
539 kr
Lägg i varukorg
Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new …
Research Misconduct
Issues, Implications, and Stratagies
Av Ellen Altman, Peter Hernon m. fl.
Inbunden, 1997
1427 kr
Lägg i varukorg
Assessing Service Quality
Satisfying the expectations of library customers
Av Peter Hernon, Ellen Altman m. fl.
Häftad, 2015
1120 kr
Tillfälligt slut
Technological progress has meant that the old measures of service quality no longer apply. If libraries are to succeed, they must see themselves in competition with other institutions and sources of information, especially the Web, and make customers feel welcome and valued. This classic book is …
