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The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The third edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives. This new edition of Performance Indicators for Water Supply Services is an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.
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Water meters are the cornerstone of commercial systems for water utilities throughout the world; revenue is directly derived from the, figures provided by meters. Despite this, little attention has been paid, in terms of selection, replacement period and return on investment, to the management and optimization of water meters. Integrated Water Meter Management is a comprehensive reference for engineers and managers alike, providing: in-depth technical information allowing the true nature and behaviour of meters to be understood; a comprehensive review and comparison of relevant global water meter technologies - a useful tool to help decide which water meter is best for your utility; discussion of key decisions concerning the use of water meters (when to replace them, which one to use, how to control their quality) from a managerial perspective. Integrated Water Meter Management is an invaluable resource for those involved in urban water management, including water utility managers, engineering technical staff, operations and maintenance specialists, meter-reading personnel and scientific researchers in this discipline.