Ezekiel Chinyio – författare

This book breaks new ground by creating a framework to understand clients’ actions and needs. Most construction management books focus on improving the construction process; this one focuses on a better engagement with the client. It challenges conceptions of both the construction industry and clients’ businesses so that a more effective process and greater client satisfaction can be achieved. The book suggests that ‘buildings are not about building but about changing and developing the client’. The technical, organisational and psychological aspects of this are described and analysed in detail so that current experience can be explained and better practice determined.

The book offers well-researched information about clients in a number of sectors - developers, supermarkets, NHS, government, airports and housing associations - which will help you understand what these client’s business or service needs are and how construction fits into this. It demonstrates how to develop an appreciation of the client’s perspective with a toolkit for ensuring successful client engagement. This makes Understanding the Construction Client a user-friendly and practical guide, as well as significant text for academia.

This book breaks new ground by creating a framework to understand clients’ actions and needs. Most construction management books focus on improving the construction process; this one focuses on a better engagement with the client. It challenges conceptions of both the construction industry and clients’ businesses so that a more effective process and greater client satisfaction can be achieved. The book suggests that ‘buildings are not about building but about changing and developing the client’. The technical, organisational and psychological aspects of this are described and analysed in detail so that current experience can be explained and better practice determined.The book offers well-researched information about clients in a number of sectors - developers, supermarkets, NHS, government, airports and housing associations - which will help you understand what these client’s business or service needs are and how construction fits into this. It demonstrates how to develop an appreciation of the client’s perspective with a toolkit for ensuring successful client engagement. This makes Understanding the Construction Client a user-friendly and practical guide, as well as significant text for academia.

This book captures best practice in construction stakeholder management using a range of international case studies. It demonstrates stakeholder mapping, presents the power/interest matrix and analyses a model for the timely engagement of stakeholders.

The increased use of partnering and other relational forms of contracting have underlined the need for project participants to work together and also to be aware of all those who can affect or be affected by a project and its associated developments. Stakeholder management enables them to see this wider picture and provides guidance for managing the diverse views and interests that can manifest in the course of a project’s life.

All construction projects have the potential for conflicts of interest that can result in costly and damaging legal proceedings. This new book advocates an alternative to dispute resolution that is proactive, practical and global in its application. Construction Stakeholder Management is therefore an essential text for advanced students, lecturers, researchers and practitioners in the built environment.