Florence Stone – författare

Coaching, counseling, and mentoring can dramatically improve employee productivity and satisfaction. But there’s a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counseling), and helping top performers excel (mentoring). Unfortunately, most managers don’t truly understand how and when to do each. Coaching, Counseling & Mentoring provides helpful tools like self-assessments and real-life scenarios, and gives managers specific, practical guidance on using these techniques to improve the performance of all their people.This updated and revised second edition includes useful scripts for talking to employees about sensitive issues, and new material on topics including working with off-site employees, what to say when an employee denies a problem exists, whether or not to coach temps and part-timers, how to draw the line between the mentoring and supervisory role, and what to do when counseling fails. This is an essential guide for managers who want to build their confidence and skill in getting the most from their people.

Fast track route to hiring the best and locking in top talent Covers the key areas of recruitment and retention, from newtechniques for expanding your search and finding candidates forhard-to-fill jobs to making the best hiring decision and retainingyour high-performance talent pool Examples and lessons from some of the world's most successfultalent managers, including Cigna, Fujitsu Limited, the U.S. ArmedServices, General Electric, Hewlett Packard, Steelcase, andAlliedSignal, and ideas from the smartest thinkers, includingFrederick Herzberg, Abraham Maslow, Richard Boyatzis, Martha R. A.Fields, and Peter D. Weddle Includes a glossary of key concepts and a comprehensiveresources guide.

Fast track route to mastering performance and reward management Covers the key areas of performance and reward management, from conducting performance appraisals effectively and recognizing outstanding work when money is in short supply to learning how today's companies are using reward systems to achieve corporate missions and strategiesExamples and lessons from some of the world's most successful businesses, including Johnson & Johnson, Hewlett Packard, Royal Dutch Shell, TRW, and Motorola, and ideas from the smartest thinkers, including Abraham Maslow, Frederick Herzberg, Peter Drucker, Henry Mintzberg, Tom Peters, and Jac Fitz-enzIncludes a glossary of key concepts and a comprehensive resources guide.