Frans Melissen – författare

This book discusses sustainability within the facility management industry. However, it is not another anthology of so-called best practices and the seemingly endless range of certification schemes. It is also not a (marketing) guide on how to communicate high-pitched sustainability ambitions to potential customers to increase (short-term) market share.

Instead, this book is based on the realisation that most facility management businesses and departments actually find it hard to truly integrate sustainability into their strategies, tactics and day-to-day operations in a coherent way. It is also based on the reference point that sustainable development cannot be realised only through technological advancements and new procedures; it requires new behavioural patterns of people. Not only of your own employees, as a supplier or department, but also of those for whom you design, stage and manage optimal workplace experiences. Those patterns will not emerge from nowhere but need to be purposely created and cultivated, based on a thorough understanding of what people and organisations need, want and desire.

Through reviewing specific barriers and opportunities related to practical situations and examples at all three levels of facility management – the operational, tactical and strategic level – and supported by the latest theoretical insights, this book provides students and practitioners with inspiration and suggestions for using sustainability as a guideline for improving workplace experience concepts and FM strategies, services and processes. Each chapter uses specific cases and examples as the starting point for reflecting on avenues to move from treating sustainability as an add-on to using it as a powerful concept to create optimal workplace experiences. In doing so, these reflections provide lecturers, students and current and future professionals with practical guidelines and pointers to take sustainability within the facility management industry to a much-needed next level.

This book discusses sustainability within the facility management industry. However, it is not another anthology of so-called best practices and the seemingly endless range of certification schemes. It is also not a (marketing) guide on how to communicate high-pitched sustainability ambitions to potential customers to increase (short-term) market share.

Instead, this book is based on the realisation that most facility management businesses and departments actually find it hard to truly integrate sustainability into their strategies, tactics and day-to-day operations in a coherent way. It is also based on the reference point that sustainable development cannot be realised only through technological advancements and new procedures; it requires new behavioural patterns of people. Not only of your own employees, as a supplier or department, but also of those for whom you design, stage and manage optimal workplace experiences. Those patterns will not emerge from nowhere but need to be purposely created and cultivated, based on a thorough understanding of what people and organisations need, want and desire.

Through reviewing specific barriers and opportunities related to practical situations and examples at all three levels of facility management – the operational, tactical and strategic level – and supported by the latest theoretical insights, this book provides students and practitioners with inspiration and suggestions for using sustainability as a guideline for improving workplace experience concepts and FM strategies, services and processes. Each chapter uses specific cases and examples as the starting point for reflecting on avenues to move from treating sustainability as an add-on to using it as a powerful concept to create optimal workplace experiences. In doing so, these reflections provide lecturers, students and current and future professionals with practical guidelines and pointers to take sustainability within the facility management industry to a much-needed next level.

Business Schools, Leadership and Sustainable Development Goals: The Future of Responsible Management Education is the sixth book in the series Citizenship and Sustainability in Organizations. It contains chapters from various scholars and practitioners in the field of responsible management education (RME). Through introspection, through celebrating successes and learning from failures (retrospection) and through looking forward (prospection), it aims to inspire a future of management education and leadership development that demonstrates its relevance to sustainable development. In doing so, it touches upon the grand societal challenges of our time, as illustrated by the United Nations Sustainable Development Goals, and discusses how business schools, and other providers of management education, could and should contribute to overcoming these challenges. It argues that management education needs to educate future leaders in a way that no longer hampers but truly accelerates the process of sustainable development. This book offers a collection of thought-provoking ideas, vivid stories (including personal accounts and experiences), and appealing and engaged forecasts, visions and ideas about management education and leadership development for sustainability. Hence, it is a must-read for anyone interested in or involved in RME.

Business Schools, Leadership and Sustainable Development Goals: The Future of Responsible Management Education is the sixth book in the series Citizenship and Sustainability in Organizations. It contains chapters from various scholars and practitioners in the field of responsible management education (RME). Through introspection, through celebrating successes and learning from failures (retrospection) and through looking forward (prospection), it aims to inspire a future of management education and leadership development that demonstrates its relevance to sustainable development. In doing so, it touches upon the grand societal challenges of our time, as illustrated by the United Nations Sustainable Development Goals, and discusses how business schools, and other providers of management education, could and should contribute to overcoming these challenges. It argues that management education needs to educate future leaders in a way that no longer hampers but truly accelerates the process of sustainable development. This book offers a collection of thought-provoking ideas, vivid stories (including personal accounts and experiences), and appealing and engaged forecasts, visions and ideas about management education and leadership development for sustainability. Hence, it is a must-read for anyone interested in or involved in RME.

Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development.

The book offers an innovative approach for successfully creating experiences for (potential) customers that is based on combining insights and methods from the world of design and the social sciences. Moreover, it shows how the experience economy and sustainable development both reinforce one another and create challenges that businesses and professionals can address through this approach.

Critical thinking questions, practical examples and international case studies are integrated throughout the text. Combining a design science and a social sciences perspective in one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of Events, Tourism and Hospitality Management, but also related fields.

Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development.

The book offers an innovative approach for successfully creating experiences for (potential) customers that is based on combining insights and methods from the world of design and the social sciences. Moreover, it shows how the experience economy and sustainable development both reinforce one another and create challenges that businesses and professionals can address through this approach.

Critical thinking questions, practical examples and international case studies are integrated throughout the text. Combining a design science and a social sciences perspective in one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of Events, Tourism and Hospitality Management, but also related fields.

Over the past few years the hospitality industry has become a lot more sustainable than it used to be. However, the industry’s contribution to the sustainable development of our societies is still significantly smaller than it could be. This book specifically addresses the links between operations, tactics and strategy from a sustainable development perspective and moves beyond describing what is to reflect on what could be or even what should be, thus providing students with a concise guide for improving sustainability concepts and businesses in the hospitality industry.

Each chapter uses specific cases and examples to reflect on different ways in which sustainability principles can be used for revisiting the host–guest relationship and improving the industry’s business processes and models. In doing so, the book provides current and future professionals with guidelines, inspiration and a call for action to take sustainability within the hospitality industry to the next level, based on inclusiveness, equality and a sustainable relationship with our natural environment.

Over the past few years the hospitality industry has become a lot more sustainable than it used to be. However, the industry’s contribution to the sustainable development of our societies is still significantly smaller than it could be. This book specifically addresses the links between operations, tactics and strategy from a sustainable development perspective and moves beyond describing what is to reflect on what could be or even what should be, thus providing students with a concise guide for improving sustainability concepts and businesses in the hospitality industry.

Each chapter uses specific cases and examples to reflect on different ways in which sustainability principles can be used for revisiting the host–guest relationship and improving the industry’s business processes and models. In doing so, the book provides current and future professionals with guidelines, inspiration and a call for action to take sustainability within the hospitality industry to the next level, based on inclusiveness, equality and a sustainable relationship with our natural environment.