Fred M. Heath – författare

Learn how other libraries are using LibQUAL+ data to improve their services and programsThis book focuses on the value of the 2002 LibQUAL+ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing withor interested inlibrary service quality assessment will benefit from the practical examples and graphical representations found in this vital book.With Libraries Act on Their LibQUAL+ Findings, you will gain a better understanding of how to use your LibQUAL+ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources. Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons’ expectations and needs.Libraries Act on Their LibQUAL+ Findings: From Data to Action covers several important topics, including:

This resource is of national importance, presenting varying perspectives from different library contexts, such as library consortia, library types, and individual library case studies. The book also provides ideas for using LibQUAL+ to develop better library services for diverse usersfaculty as opposed to students or the general public rather than specialists. From identifying and reaching patrons for conducting the LibQUAL+ survey to identifying gaps between desired, perceived, and minimum expectations of services, this book will guide you in continuously meeting the needs of your community.

Learn how other libraries are using LibQUAL+ data to improve their services and programsThis book focuses on the value of the 2002 LibQUAL+ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing withor interested inlibrary service quality assessment will benefit from the practical examples and graphical representations found in this vital book.With Libraries Act on Their LibQUAL+ Findings, you will gain a better understanding of how to use your LibQUAL+ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources. Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons’ expectations and needs.Libraries Act on Their LibQUAL+ Findings: From Data to Action covers several important topics, including:

This resource is of national importance, presenting varying perspectives from different library contexts, such as library consortia, library types, and individual library case studies. The book also provides ideas for using LibQUAL+ to develop better library services for diverse usersfaculty as opposed to students or the general public rather than specialists. From identifying and reaching patrons for conducting the LibQUAL+ survey to identifying gaps between desired, perceived, and minimum expectations of services, this book will guide you in continuously meeting the needs of your community.

The essays presented in this book reflect revised papers delivered at the Research Library in the 21st Century Symposium, held at The University of Texas at Austin, September 2006. Internationally known library, museum, information agency, and higher education administrators have contributed their views, concerns, and optimism in developing this book. In an effort to begin shaping a strategy for the future of academic research libraries, some of the best minds in the field and representatives from leading institutions have been chosen to explore these issues. These essays investigate the evolving nature of scholarly communications, the many challenges facing higher education generally, and the obligations of research libraries to promote teaching, learning, and research in a time of rapid change. Readers will find the perspectives offered here are as incisive and as fresh now as when they were presented.

This book was based on a special issue of Journal of Library Administration.

The essays presented in this book reflect revised papers delivered at the Research Library in the 21st Century Symposium, held at The University of Texas at Austin, September 2006. Internationally known library, museum, information agency, and higher education administrators have contributed their views, concerns, and optimism in developing this book. In an effort to begin shaping a strategy for the future of academic research libraries, some of the best minds in the field and representatives from leading institutions have been chosen to explore these issues. These essays investigate the evolving nature of scholarly communications, the many challenges facing higher education generally, and the obligations of research libraries to promote teaching, learning, and research in a time of rapid change. Readers will find the perspectives offered here are as incisive and as fresh now as when they were presented.

This book was based on a special issue of Journal of Library Administration.