Freda Hansburg – författare

Constructive feedback is an essential part of learning, growth, and performance. Too often, though, feedback is withheld. How to Encourage Constructive Feedback from Others, Leader’s Guide from the popular 60- Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants how to useful feedback from others.Specifically, participants will be introduced to and learn how to apply, the four fundamental strategies that open up people at work to exchange honest and constructive feedback: Invite others to give feedback that’s really wantedDevelop an on-going commitment to feedbackTake into account the needs of the person on the giving endKeep the focus on the future, not the past

Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. How to Resolve Conflict Effectively, Leader?s Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to: Get tension right out on the tableFigure out what?s bothering the other personCommunicate the real, underlying concerns

Constructive feedback is an essential part of learning, growth, and performance. Too often, though, feedback is withheld. How to Encourage Constructive Feedback from Others, Participant's Workbook from the popular 60-Minute Active Training Series offers you a ready-made design for an effective, yet brief program that will teach you how to obtain feedback useful from others. Specifically, you will be introduced to and learn how to apply, the four fundamental strategies that open up people at work to exchange honest and constructive feedback Invite others to give feedback that’s really wantedDevelop an on-going commitment to feedbackTake into account the needs of the person on the giving endKeep the focus on the future, not the past

Faced with people we don’t like or don’t understand, most of us tend to write them off, or worse still, vent about them to others. How to Bring Out the Better Side of Difficult People, Participants Workbook from the popular 60-Minute Active Training Series offers you an effective, yet brief training session that teaches you how to approach difficult people in productive ways. Specifically, you will be learn how to Draw out people rather than closing them downOvercome your barriers to understanding othersLook beyond the surface to learn what make people “tick”Take a novel approach when a relationship feels stuck

Bring out the best in yourself, your colleagues, customers, direct reports, and bosses with PeopleSmart. The ten modules in this workbook lead you through numerous activities and exercises, both independently and in groups. These modules allow you to: assess skill levels for each of the eight PeopleSmart skills.select specific job-related situations in which to improve skills.practice and apply three ways to develop each skill.develop action plans to further practice each skill.You?ll gain a greater awareness of interpersonal strengths and weaknesses, inspiration to work on interpersonal fitness, and advice you can use to get started immediately.

The 60-Minute Active Training Series: How to Encourage Constructive Feedback from Others, Leader's Guide Constructive feedback is an essential part of learning, growth, and performance. Too often, though, feedback is withheld. How to Encourage Constructive Feedback from Others, Leader's Guide from the popular 60- Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants how to useful feedback from others.Specifically, participants will be introduced to and learn how to apply, the four fundamental strategies that open up people at work to exchange honest and constructive feedback: Invite others to give feedback that’s really wantedDevelop an on-going commitment to feedbackTake into account the needs of the person on the giving endKeep the focus on the future, not the pastThe 60-Minute Active Training Series: How to Encourage Constructive Feedback from Others, Participant's WorkbookConstructive feedback is an essential part of learning, growth, and performance. Too often, though, feedback is withheld. How to Encourage Constructive Feedback from Others, Participant's Workbook from the popular 60-Minute Active Training Series offers you a ready-made design for an effective, yet brief program that will teach you how to obtain feedback useful from others. Specifically, you will be introduced to and learn how to apply, the four fundamental strategies that open up people at work to exchange honest and constructive feedback Invite others to give feedback that's really wantedDevelop an on-going commitment to feedbackTake into account the needs of the person on the giving endKeep the focus on the future, not the past

Assertive people are able to clearly make their point, speak their mind, and express their needs while maintaining others’ self-esteem. How to Speak Up Without Putting Others Down, Leader’s Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one hour program that will teach participants to express themselves clearly, directly, and tactfully. Specifically, participants will learn how to Express themselves in a straightforward way¾without offending othersStand their ground, tactfully even in the face of resistancePersist with people who fail to fo

Assertive people are able to clearly make their point, speak their mind, and express their needs while maintaining others’ self-esteem. How to Speak Up Without Putting Others Down, Participant’s Workbook from the popular 60- Minute Active Training Series offers you a ready-made design for an effective, yet brief program that will teach you how to express yourself clearly, directly, and tactfully. Specifically, you will learn how to Express yourself in a straightforward way¾without offending othersStand your ground, tactfully even in the face of resistancePersist with people who fail to follow through on their communications and promises

Are you ready to show your participants how to bring out the best in their colleagues, customers, direct reports, and bosses? Then the PeopleSmart Workshop is for you! The Workshop empowers leaders, associates, or intact teams to: Be curious, not furious, when faced with a challenging colleague.Get information and ideas across so they are understood.Promote ideas that are accepted rather than resisted.Think ?we? rather than ?me? in team situations.The Facilitator?s Guide includes robust instructions for conducting a Workshop as well as a sample Participant Workbook and People Quotient Scale. Also included is a valuable CD-ROM with a PowerPoint® presentation and video cases. Each component is designed to encourage participation, increase retention, and promotion immediate application.The PeopleSmart program can be conducted in twelve hours and contains ten modules, eight of which focus on a core interpersonal skill. The program features ?active training? techniques which minimize lecturing and maximize learning activities. Much of the program is based on examining and practicing skills applicable to actual work experiences. Use PeopleSmart to supplement an existing skills training programs or as a foundation of an entirely new program.