Jackie Arnold – författare

Most people are called upon to make a speech or toast at some point in their lives. This book will help the inexperienced speaker to stand up with confidence, and deliver a really effective speech or toast that is appropriate for the occasion. It also contains a variety of toasts and quotes to help those with more experience in public speaking.There are guidelines on how to prepare and deliver a mini speech, including tips on introducing humour and how to avoid embarrassing your audience with inappropriate material. A special section includes interesting quotes and toasts to insert into a wedding speech, whether it's by the best man or woman, bridegroom or father of the bride. A workbook section helps the reader with ideas for appropriate beginnings and endings to speeches. There is even an A-Z of sample toasts for all occasions including anniversaries, achievements, and business occasions; and for a range of subjects such as love, life, and friendship.

This book will give you the knowledge and skills to understand the differences between coaching, supervision & mentoring. It will demonstrate how effective coaching programmes can enhance behaviours and retain key staff. How it can reduce recruitment costs, promote well-being and give a robust return on investment. It offers leaders and managers proven behaviours, coaching and supervision models and techniques that can be adapted for any environment. It supports the requirements for the ILM and CMI Coaching and Mentoring in Management Qualifications at levels 5 and 7. The book includes:Comparison of effective leadership styles and application, establishing the right conditions and climate for coaching, overcoming the barriers to coaching and /or supervision, enhancing communication and workplace understanding and presenting a clear business case for coaching & supervision.