James Fitzsimmons – författare
Visar alla böcker från författaren James Fitzsimmons. Handla med fri frakt och snabb leverans.
4 produkter
New Service Development
Creating Memorable Experiences
Av James A. Fitzsimmons, Mona J. Fitzsimmons m. fl.
Häftad, 1999
2101 kr
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The service paradigm is changing from the traditional concept of a service transaction to one of the service experience. Starbucks Coffee, Disney World, and Planet Hollywood, all define their perspective services as experiences. As businesses explicitly charge for memorable encounters, they …
Service Management: Operations Strategy Information Technology ISE
Av Sanjeev Bordoloi, James Fitzsimmons m. fl.
Häftad, 2022
928 kr
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Bordoloi's Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for …
Service Management: Operations, Strategy, Information Technology: 2026 Release ISE
Av Sanjeev Bordoloi, James Fitzsimmons m. fl.
Häftad, 2026
815 kr
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Transform your service management courses with Service Management: Operations, Strategy, Information Technology. Designed to address the growing demand for service-focused content, this market-leading title delivers up-to-date real-world coverage, engaging case studies, and tools tailored to both …
